Support

How can we help you?

Support

FAQ

01

How to fund your Account?

02

How to fund your account directly in us dollars?

03

I sold my shares, now i have balance in US DOLLARS, but can't exchange. Why?

04

I just exchanged my funds, why are they not available?

05

I sold my position, but i'm not able to make new purchases. Why?

06

Necessary requirements for opening an account

07

Terms and contracts

08

Edit your account information

09

Account under review

10

Account opening

11

Account access

12

Joint account

13

Understand your exchange limit

14

Increase exchange limit without Tax Report (18K USD/year)

15

Increase exchange limit with Tax Report

16

Exchange costs and availability

17

Exchange error

18

My exchange is not working

19

How is the increase in exchange limit calculated?

20

Exchange settlement

21

How to execute an exchange order?

22

Why is the amount available for withdrawal less than the amount available for transactions?

23

Deposit via TED in R$

24

Deposit directly in US Dollars

25

Deposit via TED in R$

26

TED withdrawal in R$

27

Deposit in dollars (WIRE/third parties)

28

Available assets

29

What are REITs (Real Estate Investment Trust)?

30

How to transfer assets between broker-dealers?

31

What kind of shares are available at Avenue?

32

Fractional orders, how does it work?

33

What are ADRs (American Depositary Receipts)?

34

Digital Financial Advising offered through Avenue Global Advisors LLC

35

Can I trade short?

36

Is there an opening fee?

37

Maintenance and Custody

38

What is the cost to transfer my shares?

39

What are ETFs (Exchange Traded Fund)?

40

Cash account and purchasing power?

41

Commission Packages

42

Investment support

43

What is the exchange cost?

44

Other Fees

45

Trading costs

46

Commission Packages

47

What is the deposit or withdrawal cost?

48

What happens if Avenue fails or closes?

49

What is the Securities Investor Protection Corporation (SIPC)?

50

Market and Holidays opening hours

51

Why was my order rejected?

52

What happens if I own a stock that has been delisted?

53

Registration of shares in the United States

54

What is Street Name?

55

What is a Good Faith Violation (GFV)?

56

IOF

57

Brokerage Account Statement

58

Position Report

59

Orders Report

60

Contact us

61

Checking your registered email

62

What is MFA and why does Avenue ask for confirmation of access each time I log in?

63

Trusted contact

64

How to manage your data and account settings on Avenue?

65

Orders Confirmations Report

66

Clearing Account Statement

67

Tax Report for Brazilian Residents

68

Avenue Meios de Pagamento Statement

69

Currency Exchange Transactions

70

How do I request an exchange limit increase?

71

How to view my portfolio?

72

How to execute an order?

73

How do I cancel my orders?

74

Notifications

75

I just made an exchange, why can't I trade?

76

Dollars withdrawal (WIRE / third parties)

77

How do I view my orders?

78

How do I declare my tax on profits and capital gains?

79

Where can I find information for income tax returns?

80

How does the payment of dividends work?

01

How to fund your Account?

Thinking about facilitating operations for those who are starting, as well as for more seasoned investors who decided to consolidated all operations abroad on a single platform, we have provided our customers with an integrated exchange.

We offer integration and operational comfort through international exchange services performed by our partner Bexs Banco de Câmbio S/A.

Once your account is opened, you will receive the necessary information to make your first deposit at the broker by clicking on DEPOSIT on MY ACCOUNT.

The deposit can be made via TED from any Brazilian bank that you are the primary account holder. We recognize your ownership by CPF and as soon as the transfer is recognized (usually between 15 min and 2 hours), the amount is made available in your Avenue account in reais.

You can quickly access deposit information: (https://pit.avenue.us/my-account)  Next to balance by clicking on DEPOSIT you can see the transfer information. Transfers will only be accepted after opening your account.

After the funds are in reais in the account, it is still necessary to carry out the exchange. On the CAMBIO tab you can enter the value you want to convert. Be aware of the exchange effective date (it can be instantaneous or for the next business day). Depending on your choice the exchange is made immediately or only for the next day.  If you choose the option T+1 the values are available for operation in the American market on the next business day only.

Easy, simple and fast! As it should be.

Did it help?
02

How to fund your account directly in us dollars?

If you already have US Dollars in a financial institution, you may deposit directly here in the US.

To be able to identify this deposit we need some additional documents such as proof of account ownership (a document containing your full name and the account number) as well as a transfer receipt.  It is important to note that when making this transfer it will not be possible to generate in your account our Income Tax report. Transfer information can be obtained through the “dollar transfer” topic on the chat.

We will only accept same ownership transfers. No third-party allowed.

Did it help?
03

I sold my shares, now i have balance in US DOLLARS, but can't exchange. Why?

The settlement date for stock trading is two (2) business days after the trading date. Withdrawals can only be requested after trade settlement.

Ex.: Sale held on Monday (04/06)
Sale settles on Wednesday (04/08).

Following this example, the exchange can be requested after 04/08, the date the resources are settled. If the exchange is requested on 04/08 you can request the direct withdrawal in reais to your registered account the following business day (04/09)

Did it help?
04

I just exchanged my funds, why are they not available?

When performing an exchange, you are given two options: immediate or next business day. You can check which one you have chosen on the REPORTS – EXCHANGE REPORT tab. “Default” means that the values will only be available for next business day operations and “immediate” is for the same day, that is, the funds are only immediately available if you chose immediate exchange. Monday to Friday, 9am to 2:25pm.

You can confirm the type of exchange made in the Reports tab, by clicking on Exchange Reports: https://pit.avenue.us/reports/forex

Did it help?
05

I sold my position, but i'm not able to make new purchases. Why?

Your Avenue account is a cash account. This type of account means you are only allowed to buy with the liquid funds.

That is, if you sold a stock today, funds will settle two business days after the sale. It is possible to buy without the balance being settled, due to market trust on a future payment, but if you break market trust by selling positions acquired with unsettled funds, there will be a violation on your account known as a GOOD FAITH VIOLATION. Consequently, assets sold before they are paid in full will incur this penalty. See the video below to better understand.

Did it help?
06

Necessary requirements for opening an account

– Be at least 18 years of age;
– Proof of residence;
– Bank Account in your name;
– CPF Active;
– Valid identity document with photo;
– Cell phone number;
– Active Email Address.

Did it help?
07

Terms and contracts

When opening your Avenue account, you must give electronic acceptance to all of our legal terms and contracts. Do not worry! These terms will always be available on your Avenue customer access. Adhesion to these contracts is mandatory for opening your account at the brokerage and accessing the American Investment market.

In addition to accessing contracts in a logged environment, you can also access them here: https://avenue.us/disclosures/

Did it help?
08

Edit your account information

You can change your data directly in your online access.

Go to your profile (top right hand corner of the page by clicking on your email).

Scroll to the bottom of the page and click edit. You will be able to directly edit your data there after confirmation of token sent via SMS.

At the end of each step, you must click next, so that the next fields are available for change.

Your contact number as well as your email address (access keys) cannot be changed. For this information, you must contact us via phone or chat to confirm your data.

Did it help?
09

Account under review

After filling in personal and professional data, your account will be validated in a few moments.

If we are unable to validate your data automatically, for your account to be opened, it will be necessary to send your documents digitally and you will be able to do so immediately after filling in your data through our website.

Our average document review period is 2 (two) working days.

Did it help?
10

Account opening

Our registration is 100% online and to open your account, just click on “Open your Account” on the home page and follow the instructions. We will ask you for some personal and contact information necessary so that we can finalize your registration. Make sure to provide your full name (without abbreviations) and a valid phone and email. They will be our communication channel and whenever you access your Avenue account, we will, for security, confirm your identity through the telephone provided (via SMS).

For this reason, we recommend having a personal identification document (RG or CNH) and an updated proof of residence (issuing up to 90 days).

Did it help?
11

Account access

If you do not remember your login information, go to Login > I forgot my password – Your access key is your email and whenever accessing your account we will send you a code to your cellphone device as a second authentication factor. After requesting the code via SMS, the system will also give the option for you to get the code via WhatsApp, Email or Voice.

Did it help?
12

Joint account

The joint account offered by Avenue Securities is of the Joint Tenants with Rights of Survivorship (JTWROS) – American structure in which each party is entitled equal to the assets of the account. Each party also has the right to “survive” (right of survivorship) – when a co-owner dies, all account assets automatically go to the other(s) co-owner(s) without the inventory in the American account.

In the individual account, the customer is the sole owner of the account and the assets. The customer is who controls the investments and only he can request withdrawal and send resources.

In both cases (joint or individual account), deposits and withdrawals from/to the current account in the bank should be exclusively from an account of the same ownership as the principle owner of the Avenue account.

Did it help?
13

Understand your exchange limit

Accounts opened with automatic registration validation without the delivery of documents (RG/CNH and Proof of Residency) will have an exchange limit of U$ 3,000/year;

For accounts opened with the delivery of documents (RG/CNH and Proof of Residency), will have an exchange limit of up to U$ 18,000/year;

For higher exchange limits, it will be necessary to send your last income tax return to Avenue, so that the limit is adjusted according to your declared values plus the receipt of this declaration. In case of partial or total return of the capital sent abroad, the limit for new remittances is updated.

To calculate your exchange limit based on your Tax Report, the amounts received in the last year plus the total value of your net worth (shares, funds, savings and other liquid investment products) will be considered. For this reason, we suggest sending the complete declaration plus the delivery receipt, because when you send the complete declaration we are able to establish a limit based also on your investments.

Did it help?
14

Increase exchange limit without Tax Report (18K USD/year)

To request an increase in your exchange limit, simply upload the missing documents. Go to the exchange tab and click on “Increase Limit”, send the documents and click on “Request Change”.

Currently, the limit increase process is being done on the same day. If there is any inconsistency in the documents a notification will be sent as well as an email. You must send a proof of residence documentation, in your name, dated within 3 months.

Did it help?
15

Increase exchange limit with Tax Report

In this case, you must send the receipt of your last Tax Report plus the complete declaration document (all assets). Go to the exchange tab and click on “Increase Limit”, send the documents and click on “Request Change”.

Did it help?
16

Exchange costs and availability

There are two exchange options available:

1) Instantly – Your exchange will be immediately, usually within a few seconds, and available for transactions. Trading hours are 9:00am – 2:25pm following Brasilia time. Changes requested after the cut-off time, will be executed automatically as D+1.

2) Next business day – the exchange will be available on the next business day after the exchange request. Trading hours are 9:00am – 6:00pm following Brasilia time. The exchange rate on the return of funds to Brazil is available for the day following the request. To check the chosen exchange rate, go to the Reports tab > Exchange Orders.

The VET (Total Effective Value) is presented to the customer before the exchange order is executed. There is no exchange rate or fee. You pay the value of the Avenue exchange rate + IOF of 0.38%. The exchange is calculated based on the commercial dollar, plus a spread (which varies from 1.5 to 2.5%)

Did it help?
17

Exchange error

Check the notification (bell) at the top of the screen.

The most common causes are: exchange limit unavailable, signature of pending contract, balance unavailable (values are not yet available for exchange – in settlement period).

If the notification is not clear, contact us and we will help you via chat or telephone.

Did it help?
18

My exchange is not working

The settlement date for stock trading is two (2) business days after the trade date. Withdrawals can only be requested after they are settled.

Ex .: Sale carried out on Monday (06/04(.
Net sale on Wednesday (08/04).

The exchange can be requested only on 08/04. Date the funds are available in the account.
If the exchange is requested on April 8, the following day (April 9), you can request a direct withdrawal in reais to your registered account.

Did it help?
19

How is the increase in exchange limit calculated?

Calculation of $ USD exchange limit increase in your account is performed using your declared annual earnings (50% of them) plus net assets and rights (Shares, Savings, Gold, Fixed Income, Investment Funds, Other Funds in its last statement), divided by the dollar quotation of the day before the calculation. The deadline for replying to this assignment is up to 3 business days.

Did it help?
20

Exchange settlement

Before sending an exchange order it is necessary that the resources to be moved are liquidated.

The settlement of a sale takes place in T+2 (two days later). So, if you sell a stock today, you can only request the exchange/redemption two days later. In the case of US > BR exchange, the delivery of values is in T+1 (business day following the request).

In the case of the BR > US exchange rate, it is necessary first to make the TED in Reais, in order to request the exchange.

That can be immediate (request until 2:25pm Brasilia time), or for the next day, where the delivery of dollars is made in the morning of the next business day.

Did it help?
21

How to execute an exchange order?

By clicking on the “Exchange” tab you can convert from reais to dollars or vice-versa.

REMEMBER: to carry out currency conversion, it is necessary that the funds in account are liquidated.

Select the currency, choosing from the transfer times, detailed below:

Instant (available on weekdays between 9:00am 2:25pm, Brasilia time) – The amount will be immediately available for purchases in the American market on the Avenue account.

Next Day (T+1) – The amount will be available on the business day following the request (available on consecutive days as long as requested until 6:00pm, Brasília time).
Fill in the gross amount for the transfer, check the amount referring to the IOF (0.38%), the net amount, and click on the “Make Exchange” button.
Ready! You just switched currencies. Incredible, isn’t it? When your balance is net in dollars you can already make your investments.
While in “Exchange”, you can also check your available limit. This is individual for each customer, according to the documentation delivered. Check how this limit works.

Did it help?
22

Why is the amount available for withdrawal less than the amount available for transactions?

This is true if you made a sale today, or the previous business day.

Since the settlement of shares is usually T + 2 (two days after execution).

Check your “Available Balance for Exchange and Operations” to identify your net balance.

Did it help?
23

Deposit via TED in R$

Depositing on Avenue is only possible after your account has been approved! If we receive deposits before the account opening, the amounts will be returned to your original bank account. As soon as your account is opened, on your home screen you will receive the information available to make your first deposit into your Avenue account.

The deposit is made via TED from any Brazilian bank that you are the first account holder. The data for TED is available in your customer access in MY ACCOUNT > BALANCE > click on DEPOSIT – a window will open with the data for transfer.

We recognize your ownership by CPF and as soon as recognized (usually between 15 min and 2 hours), the amount is available in your Avenue account.

Check your home screen and you can now go directly to the Exchange tab and request the total or partial exchange of these amounts.

* Your bank may charge other fees.

Did it help?
24

Deposit directly in US Dollars

When opting for direct transfer in dollars, it will not be possible to generate the income tax report on capital gains available in your account, since Avenue has no way of determining the origin of the money and exchange rate used. Furthermore, if you decide to make the exchange to reais, a redemption limit adjustment request will be required prior to this transaction.

Did it help?
25

Deposit via TED in R$

There is no charge to receive money in reais on your Avenue account.

To request a withdraw, the amounts must be in reais.

Just click on your account’s home screen under “withdraw” (https://pit.avenue.us/withdraw), select the destination account and click “withdraw money”.

Did it help?
26

TED withdrawal in R$

There is no charge for withdrawals in reais using our exchange partner.

* Your bank may charge other fees.

Did it help?
27

Deposit in dollars (WIRE/third parties)

Domestic Deposit: US$ 8

International deposit for third party services: U$ 14

When making remittances in dollars, you will not be able to access our Tax Report for capital gains.

Third-party fees may be applicable.

Did it help?
28

Available assets

Did it help?
29

What are REITs (Real Estate Investment Trust)?

REITs (Real Estate Investiment Trust) are companies that own or finance properties that typically generate income. REITs allow anyone to invest in large-scale property portfolios in the same way that investors can invest in various sectors, through the purchase of shares listed on the stock exchange.

Did it help?
30

How to transfer assets between broker-dealers?

Transfers between brokers are conducted through a process known as Automated Customer Account Transfer Service (ACATS).

This process usually takes between 4 to 8 business days to be completed, since it consists of verifying the account and transferring the positions. The request is initiated by the destination broker.

If you would like to transfer positions from another broker to Avenue, please contact our relationship team via email: [email protected] by sending the last statement of the original broker, so that we can validate the positions before starting the transfer process.

IMPORTANT to notice: Your Avenue account freeze during this period to ensure the effectiveness of the transfer process. Therefore, your account will be blockedfor new operations (purchases and sales)

Did it help?
31

What kind of shares are available at Avenue?

What kind of shares are available at Avenue?

All shares traded on the Avenue Securities platform are common shares, and there are currently no preferred shares as an investment option.

Although all shares are of the same type, some companies may have two or more classes of shares, with different voting rights for each class.

The structure of more than one type of share is common for companies that want to maintain shareholder control with specific founders or executives. On Avenue you can also purchase fractional shares.

Did it help?
32

Fractional orders, how does it work?

Avenue makes it possible to acquire fractions of a unitary share. For example: if a share is quoted at US$ 1,000.00 you can request a purchase of US$ 300.00 for that share. In this example, your purchase will be 0.30 shares.

IMPORTANT to point out that fractional purchases can only be executed with the ” market” order type.

It is important to understand that fractional stock trading has additional risks and limitations that you must understand before executing.

Cost: the execution of a fractional order (less than 1 action) will have the same cost of executing an entire order. The brokerage commission will follow our current table, see “Costs and Taxes”.

Rounding: You can buy and hold up to eight decimal places in your account. This can affect the purchase of a dollar-order order. For example, if you request an amount of $ 100 on a security, your transaction may not total exactly $ 100 due to rounding (it may be a penny less, but it will never be more than the order amount, before commission is charged).

Rounding may also affect your ability to be credited for cash dividends, stock dividends and splits. For example, if you own 0.0001 of a share that pays a dividend of one cent per share, we will not credit your cash balance against a fraction of a cent.

Limit orders will not be accepted for the purchase of fractional shares, Avenue will only accept market or stop orders for fractional shares. Orders placed outside normal trading hours cannot be executed under these conditions.

Transfer of Fractional Shares: fractional shares are not transferable. If you close your account or transfer your account to another company, the fractional installment will need to be settled, resulting in possible commission charges. Fractional shares cannot be placed in the form of a certificate and sent by mail. They will need to be sold. The commission charged for the settlement may equal the fractional part, if the fraction is less than our minimum commission.

Did it help?
33

What are ADRs (American Depositary Receipts)?

ADRs (American Depositary Receipts) are negotiable securities, issued and traded, backed by securities issued by foreign companies. In the case of the American market, these assets are called ADRs. These certificates of deposit allow you to invest in foreign shares without having to open an account with a broker in the country where the stock is traded, operate in currencies other than the dollar, or transfer funds to another country besides the USA. More information:

FINRA (https://www.finra.org/investors/insights/shopping-foreign-stocks-here-are-few-things-keep-mind)
U.S. SECURITIES AND EXCHANGE COMMISION (https://www.sec.gov/fast-answers/answersadrshtm.html)

Did it help?
34

Digital Financial Advising offered through Avenue Global Advisors LLC

Designed to meet your risk profile, investment objectives and strategies, based on some information from you, we will propose an unmanaged portfolio.

Answer our suitability questions and have access to the suggested portfolio according to your answers. At the end, if you decide to buy the suggested portfolio, you will have an execution cost of US$ 20.00.

Did it help?
35

Can I trade short?

At this time, it is not possible to position yourself short on Avenue. For now, it is also not possible to trade options.

Did it help?
36

Is there an opening fee?

We do not charge an opening account fee. Check our full costs at: https://avenue.us/en/costs/

Did it help?
37

Maintenance and Custody

There are no maintenance or custody fees.

Did it help?
38

What is the cost to transfer my shares?

DTC Deliveries: US$ 25.00 per position

Internal Transfer (Avenue x Avenue): US$ 0

DWAC Transfer: US$ 150.00 per position

DRS Transfer: US$ 150.00 per position

ACAT Outgoing
Local/USA: US$ 75.00
International: US$ 150.00

ACAT Incoming:  US$ 0

 

Did it help?
39

What are ETFs (Exchange Traded Fund)?

ETFs (Exchange Traded Fund) are investment funds traded on the stock exchange, as well as shares, but which consist of different assets (REITs, fixed income securities, commodities, options, currencies, swap contracts, etc). ETFs from different sectors and countries are available on the Avenue platform.

More information:

FINRA – EXCHANGE TRADED FUNDS (https://www.finra.org/investors/learn-to-invest/types-investments/investment-funds/exchange-traded-fund)
FINRA – NON TRADITIONAL ETF FAQ (https://www.finra.org/rules-guidance/key-topics/etf/non-traditional-etf-faq)
FINRA – KNOW BEFORE YOU INVEST: VOLATILITY LINKED EXCHANGE TRADED PRODUCTS (https://www.finra.org/investors/insights/volatility-linked-exchange-traded-products)
FINRA – LEVERAGED AND INVERSE ETFS – SPECIALIZED PRODUCTS WITH EXTRA RISKS FOR BUY-AND-HOLD INVESTORS (https://www.finra.org/investors/alerts/leveraged-and-inverse-etfs-specialized-products-extra-risks-buy-and-hold-investors)

Did it help?
40

Cash account and purchasing power?

Cash account means that transactions must be paid in full at the time of order execution.

The regulation of securities transactions are established by the Federal Reserve Board, in accordance with Regulation T. That is, purchases made in Cash Accounts are carried out only if the amount is available in the account at the time of purchase.

Not being able to operate short or leveraged, Purchasing Power is the amount of money you have available to trade on Avenue.

Sometimes you can see a difference between the value of purchasing power and the value available for withdrawal, and this is due to the fact that, after a sale, the settlement of these resources occurs in T+2.

The amounts executed from a sale made today will usually be available for withdrawals two days later, but your purchasing power is computed immediately if you do not have any blockages in your account (see further explanations in Good Faith Violation).

Did it help?
41

Commission Packages

Avenue always seeks to democratize investments by facilitating access to the U.S. financial market for all investor profiles. With this mission in mind, we have new commission plans:
– Commission free plan: allows you up to 10 free trades per month, having access to a summary platform with only the basic tools.
– Premium plan: allows access to the full avenue platform, paying the regular commission fees for each operation.

Within your logged-in environment click on “Hello, name” and see PLANS. To choose one, just click SIGN at the end of the descriptive table.

Better understand the advantages of each of the plans by watching the video above.

Did it help?
42

Investment support

In your Premium plan, through our analysis tab, you’ll have access to a variety of tools.

Answer our suitability questions and have access to the suggested portfolio according to your answers. At the end, if you decide to buy the suggested portfolio, you will have an execution cost of US$ 20.00.

Stock Screener – Powered by TipRanks: Search for assets according to the metrics and data that matter to you.

Featured Stocks – Powered by TipRanks: Discover how many analysts feel about companies listed on U.S. exchanges. With this tool, you can better understand the market expectations about the company behind the role.

Best Industries – Powered by TipRanks: In addition to companies, get information about entire sectors, according to market sentiment. Learn what is trending, and what happens in the most diverse segments.

Business News & Sentiments – Powered by TipRanks: In addition to the reviews, check out what financial media is saying about a specific asset, whether the news have been positive, negative or neutral, with links from major publications.

Companies’ Recommendations – Powered by TipRanks: It is possible to see what the prominent analysts in the market, from the most renowned analysis houses and financial institutions, are indicating about different assets. Company Information: With Company Information you have an overview, of different aspects, about how the company indicators are.

CFRA Report: CFRA is one of the largest analysis houses here in the USA and on our website, we have available a detailed report for the largest companies and market funds today. In the report you will find an overall asset assessment and cost assessment, risk assessment, industry representativeness, comparison with other similar assets among other information. These novelties were developed by Avenue and have recommendations that were prepared by TipRanks.

TipRanks:
– Provides up-to-date recommendations from professional investment banking analysts and financial firms around the world;
– Aggregates stock ratings made in NASDAQ and NYSE shares;
– Tracks the performance of analysts and bloggers who publish advice on actions;
– Monitors the gains obtained by the main hedge funds and members of companies;
– TipRanks can be used to extract information based on investor equity data, accompanied by simple charts.

Did it help?
43

What is the exchange cost?

Exchange cost: R$ 0.00

IOF (0,38%)

Dollar rate: commercial dollar + spread

Did it help?
44

Other Fees

Tax Certification (W-8): US$ 2.00
(one-time cost – first funding)

Did it help?
45

Trading costs

Orders executed up to US $ 100.00 * – Cost: US$ 1

Orders executed from 100.01 to $ 1,000.00 * – Cost: US$ 1.50

Orders executed from 1,000.01 to US $ 2,000.00 * – Cost: US$ 4.30

Orders over US $ 2,000.01 * – Cost: US$ 8.60

Execution of orders carried out by the trading desk: cost of 0.5% per volume operated or a minimum of US $ 20.00 for each operation.

 

* Operated volume.

** The cost of execution will be from US $ 1 per transaction, with the minimum amount negotiated in the order of US $ 5.
See all our costs here: https://avenue.us/en/costs/

Did it help?
46

Commission Packages

Avenue always seeks to democratize investments by facilitating access to the U.S. financial market for all investor profiles. With this mission in mind, we have new commission plans:
– Commission free plan: allows you up to 10 free trades per month, having access to a summary platform with only the basic tools.
– Premium plan: allows access to the full avenue platform, paying the regular commission fees for each operation.

Within your logged-in environment click on “Hello, name” and see PLANS. To choose one, just click SIGN at the end of the descriptive table.

Better understand the advantages of each of the plans by watching the video above.

Did it help?
47

What is the deposit or withdrawal cost?

Through Avenue systems there are no costs for depositing or withdrawing to Brazilian accounts.

Deposit and withdrawal of amounts in Reais via TED: There is no charge by Avenue to receive or redeem amounts in Reais.

– DEPOSIT: R$ 0.00

– WITHDRAWAL: R$ 0.00

 

Domestic bank deposit (USA): There is no charge for receiving amounts transferred in the USA. Before, it is necessary to send proof of ownership in the account, see that we will only receive funds if the account is in your name (same ownership in the Avenue account).

– USA Domestic Deposit: US$ 8.00
Auxiliary IR reports will be disabled

– International Deposit: US$ 14.00
Auxiliary IR reports will be disabled

 

Withdrawal to domestic bank (USA): After proof of ownership in the account, you can redeem the funds without any problem (WIRE fee).

– USA Domestic Withdrawal: US$ 25.00

 

International shipments by another vehicle are subject to proof of ownership in the account.

– International Withdrawal: US$ 45.00

 

When making deposits or withdrawals by another vehicle, proof of ownership in the source / destination account will be required. Bearing in mind, when the deposit is made directly in dollars, it will not be possible to make the Income Tax on capital gains report available in your account, since Avenue has no way of determining the origin of the resource. Essential information for declaring capital gains in BR (GCAP), where it is necessary to inform whether the values were acquired in national (BR) or foreign (US) currency.

Did it help?
48

What happens if Avenue fails or closes?

Often, when a brokerage firm ceases to operate, clients’ assets are transferred in an orderly manner to another registered broker. Several layers of protection are designed to protect investors’ assets. For example, registered brokers or clearing firms keep their clients ‘values and money separate from theirs, so that even if a company fails, clients’ assets are safe. Brokers are also required to be members of the Securities Investor Protection Corporation (SIPC), which protects clients of their members’ securities by up to US$ 500,000 (including US$ 250,000 in cash payment requests). Explanatory information available upon request at http://www.sipc.org.

Did it help?
49

What is the Securities Investor Protection Corporation (SIPC)?

SIPC is a non-profit organization created in 1970 under the Securities Investor Protection Act (SIPA) that provides limited coverage to investors in their brokerage accounts in the event that a broker becomes insolvent. All broker dealers that do business with the investing public must be members of the SIPC. The protection of the SIPC is limited. It covers the replacement of missing shares and other securities up to (the maximum of) US$ 500,000, with a maximum of US$ 250,000 in cash.

This protection is only used when a company is deactivated due to financial circumstances in which the customer’s assets are absent – due to theft, conversion or unauthorized trading – or are at risk because of the company’s failure.

Avenue Securities is a member of the SIPC.

More information is available upon request on the SIPC website

Did it help?
50

Market and Holidays opening hours

The US stock market opens at 9:30am and closes at 4:00pm – Eastern Time

You can send orders at any time during or after business hours but will only be executed during market hours. Check here the complete list of market holidays: NASDAQ – Stock Market holidays

Did it help?
51

Why was my order rejected?

The most common reasons for order rejection:
• Order to market with the market closed;
• Market closed (market opening hours: 9:30am to 4:00pm (EST time);
• Insufficient funds: exchange not yet settled (check if the values are available to trade) – exchange D+1 will only make available a balance to trade on the next business day;
• Account freeze for Good Faith Violation (to find out more, go to Support and Security);
• Assets are no longer listed on the stock exchange;

Did it help?
52

What happens if I own a stock that has been delisted?

If a stock you own is delisted, you can only sell it over the phone. But don’t worry that you can call us by chat, that we will get back to you on your registered phone.

When an asset is listed, the market data on the platform no longer reflects the current share trading price. Contact us if you choose to sell the paper and the sale can be made directly by the trading desk.

Did it help?
53

Registration of shares in the United States

The assets of a brokerage account remain under the name of the broker, rather than the name of the individual who is the legal owner of a security.

Although the name on a certificate is not that of the individual, he is still listed as the actual owner and beneficiary and has the rights associated with the asset.

In many cases, when you buy or sell securities at an American broker, your name is not actually on the stock or bond certificate. The name that appears on the certificate is that of the broker, and this is called in the USA “Street Name”.

In this way, whenever a client needs to buy or sell shares, the broker is readily able to allocate a portion of its position as needed.

You can read more at: FINRA – ITS YOUR STOCK, JUST NOT YOUR NAME: EXPLANING STREET NAMES

Did it help?
54

What is Street Name?

Brokerage or clearing firms usually hold street name titles due to the complexity of tracking each stock certificate for each individual. Almost all brokers hold securities electronically, without physical certificates.

The holding of individual titles in street name is done for several reasons, we highlight the two main reasons:

Convenience: it is much more convenient for brokers to carry securities on their behalf, as securities can be easily transferred between parties. Imagine the additional amount of work that would take place if the actions were individually on behalf of each customer. Every time the customer needed to sell shares, the broker would have to find the exact shares he owns and deliver them to the buyer, who would then have to send the shares back to the company so that the name on the certificates would be changed to the new one. owners name. By keeping bonds in street name, the broker can avoid most delays associated with the transfer of ownership and quickly settle trades.

Security: If brokers had physical security certificates, there would be an increased risk of physical damage, loss and theft. By keeping them in street name, brokers are able to retain securities electronically, effectively reducing the likelihood of any problems occurring. This security is also extended to payment security. By keeping the bonds in street name, the broker is ensuring that a bond will be delivered immediately when a transaction occurs. This eliminates any uncertainty that would exist if the customer was responsible for delivering security each time a transaction occurred.

You can read more at: FINRA – ITS YOUR STOCK, JUST NOT YOUR NAME: EXPLANING STREET NAMES

Did it help?
55

What is a Good Faith Violation (GFV)?

“Good Faith Violation” – (watch our explanatory video below) occurs in situations where you buy a title and sell it before paying in full for the initial purchase with funds settled. Only cash or proceeds from the sale of fully paid securities qualify as “liquidated funds”. Selling a position before it is paid out of liquidated funds is considered a “breach of good faith” because no good faith effort was made to deposit additional money into the account prior to the settlement date. The following examples illustrate situations that may incur violations in good faith.

IMPORTANT! Accounts with three “Good Faith Violations” in a period of 12 (twelve) months will be restricted to the purchase of securities with cash settled for a period of 90 days.

Example 1:
Available money = $ 0
On Monday morning, a customer sells Y shares, receiving US$ 5,000 in account funds.
On Monday afternoon, the customer buys X shares for US$ 5,000
If shares X are sold before Wednesday (settlement date of the sale of Y), there will be a breach in good faith, since shares X are not considered fully paid before the sale.

Example 2:
Available money = US$ 5,000
On Monday morning, a purchase is made for US$ 5,000 of share X.
On Monday at noon, the customer sells stock X for US$ 5,500
Near the market close, the customer buys $ 5,500 of share Y.
At this point, no good faith violation occurred because the customer had sufficient funds to purchase X.
If Y is sold before it is paid (liquidation), a violation of “Good Faith” will have occurred.

Example 3:
Available money = US$ 10,000
Unpaid cash sale credit = US$ 5,000
(referring to the sale made on Friday – settlement on Tuesday / T+2)
On Monday morning, the customer buys US$ 15,000 of share Y.
A breach of “Good Faith” occurs if that customer sells share Y on Monday.
The purchase is not considered fully paid because the US$ 5,000 is not considered sufficient funds until it is paid off on Tuesday.
For more information visit: INVESTOR ALERTS AND BULLETINS

Did it help?
56

IOF

The IOF (Tax on Financial Operations) when making a remittance abroad is 0.38%.

Remember that this fee will always be paid when carrying out foreign exchange transactions, from reais to dollars or dollars to reais.

Did it help?
57

Brokerage Account Statement

This report contains all trades and movement in dollars made in the account, including dividend payments.

Please note that you will also receive official statements for your account on a monthly basis. If there is no activity in the account, statements will be sent quarterly. You can retrieve your official statements by going to REPORTS > CLEARING ACCOUNT STATEMENT.

Did it help?
58

Position Report

List of all current investment positions and open orders.

Did it help?
59

Orders Report

List of all your orders executed.

Did it help?
60

Contact us

Our service is available Monday through Friday from 8:00am to 5:00pm, New York time (EST time) via chat, phone and email.

Our service follows the standard calendar of US national holidays, and will always be available on stock exchange trading days (NYSE and NASDAQ).

Phone: U.S.A: +1 (786) 220-7233

Phone (BR): +55 11 4380-7897 (Sao Paulo)
4005-1108 (Capitals and metropolitan regions)
0800-760-0330 (Other regions )

Whatsapp: +1 (786) 633-0988

Email: [email protected]

Chat: self-service available every day of the week. Agents available Monday through Friday from 8:00am to 5:00pm, New York time (EST time).

Did it help?
61

Checking your registered email

Your registered email at Avenue, in addition to being an access key, it is our main communication channel.

Make sure that your email is always up to date and that you do not have any blockage to receive important communications from the broker and clearing house.

If we have reason to believe that your email is incorrect, your account may be temporarily restricted until we can confirm your correct email address for safety reasons.

In this case, you will receive a notification via SMS requesting to update your email address. Prolonged problems with your email address can result in an account restriction.

Did it help?
62

What is MFA and why does Avenue ask for confirmation of access each time I log in?

Multi factor authentication (MFA) adds another layer of security to your account.

It is a safer option because it requires two sources of verification: something you know (your password) and something you have (your phone).
In this case it is more difficult for a hacker to gain access to these two information, so we recommend using two factors to protect your account at all times. Check the security tab.

The MFA is always sent via SMS. If not, you can request by whatsapp or call (voice).

Make sure your phone number is entered correctly and that you are using a cell phone number, not a home phone number.

Did it help?
63

Trusted contact

We offer you the opportunity to list a trusted contact while signing up, should your contact information become out of date, or if you become disabled. Collecting this information is purely preventive and does not alter your Avenue experience.

This contact is not mandatory, but it is recommended. Click here to learn more: FINRA – Trusted contact

Did it help?
64

How to manage your data and account settings on Avenue?

Just login to your account and follow the following path: Profile > Security. Here are some important features:

– Enable code via SMS or via App (will be available soon)

 Enable MFA – sending the authentication SMS (token) can be disabled by logging into your account. Although we offer this option, we do not recommend it, as SMS authentication makes access to your account more secure. If you choose to disable SMS, know that only you (customer) have the power to disable this functionality.

– Change password – enter your current password, the new password and confirm it later. Click “Change password” to finish. It is important to note that the password must contain at least 8 characters, one character with a capital letter and at least one of the symbols: @ # $% &

If you have started your registration and do not remember the registered password, you can click on “I forgot my password”, enter your e-mail and a token (code) will be sent via SMS to your registered cell phone that will enable the registration of a new password.

Did it help?
65

Orders Confirmations Report

List of the brokerage fees with all the order information.

Here you can download the confirmation of all transactions executed, including details such as the day of execution and settlement, price, and other information.

Did it help?
66

Clearing Account Statement

Available on a monthly basis.

Account Statements display a complete summary of your account’s information, including your positions.

This report summarizes your positions and asset allocation.

Did it help?
67

Tax Report for Brazilian Residents

Reports of income and capital gains are available.

These reports provide the necessary tax forms and statements for you to properly report and file your taxes.

Clients who transfer custody or deposit funds directly in US dollars will not have access to these reports.

Always talk to your tax advisor or tax account as each situation, including your own, has its peculiarities.

Did it help?
68

Avenue Meios de Pagamento Statement

This statement contains deposits, withdrawals, exchange, and adjustments in the account in reais.

Did it help?
69

Currency Exchange Transactions

Track your foreign exchange transactions.

Check the status of each transaction. If the status of your exchange is listed as instantaneous, liquidity is on the same day.

If it appears as a standard, it means that the exchange settles on the next business day.

Please note, the conversion of dollars to reais will typically settle on the next business day.

Did it help?
70

How do I request an exchange limit increase?

You can request a limit increase through the following path: tab Exchange > Change Limit or through the Profile (icon available at the top of the page next to the chat) > Exchange Limits.

You must upload a copy of your RG or CNH documents, proof of residency for the past 3 (three) months, on your behalf. We will not accept proof of residence on behalf of a third party (except on behalf of your spouse or on behalf of your parents if you are single).

After an analysis of the documents, the annual exchange limit available will be updated to up to US$ 18,000 per year.

If you already have this limit approved and you want to increase it even more, you will need to upload your last income tax return together with the delivery receipt, so that this limit is adjusted according to the declared income and assets/rights.

After uploading any document, it is necessary to return to the “Exchange Limits” tab and request the increase by clicking on “Request change”. The process is simple and fast!

Did it help?
71

How to view my portfolio?

In the My Account tab you will find your complete portfolio, with the current value of your investment portfolio. At the top of the page you also have quick access to your last orders sent and the current status.

Below is your Balance – that is, your available financial resources, both in reais and in dollars.

In Shares you can consult the positions in shares, REITs or ADRs that you have acquired, their respective values, quantity and profitability.
In ETFs you have access to the investment funds that make up your portfolio.

By clicking on the asset icon, you will have the following information: graph view, position, additional and company information. On the right side of the screen, the ticket will be available for buying and selling assets.

Did it help?
72

How to execute an order?

Below is a step-by-step guide to assist you in carrying out your buying and selling operations on the platform:

 

1 – After logging in go to the “Operations” tab.

 

2 – To include new assets, you can search for the company name or the asset code (ticker). Click the plus sign (+) to add a new asset, type the company name or code you are looking for, and then click the plus sign. If you just want to see asset information, click Find Asset.
All the included assets will be in the “Operations” tab for you to follow the quotes. If at any time you want to delete a previously selected asset, just click on the top corner of the grid and delete it from your selection.

 

3 – After adding the assets, return to the “Operations” tab, and the asset will already be available in your selection grid, separating the ETF’s shares.
To send an order, it is necessary to click on the asset table, which will provide more information about the respective role. Below the graph it will be possible to obtain information about the position, as well as Additional and Company Information – such as market value, billing, dividend yield, among others, as mentioned in the item above.

 

4 – Once the asset is selected for purchase or sale, it is possible to choose between three types of orders:
Limit Order – The limit order consists of determining the value for which the investor intends to buy or sell the asset. The execution will be subject to the equivalence between the purchase / sale value informed by the investor and the active value in the market.
Market order – the market order executes immediately at the best available price, without guaranteeing a specific price. The best price follows the “National Best Bid and Offer” (NBBO) which is the US regulation that obliges brokers to negotiate the best “bid” and “ask” available on the market for their clients, at the time of execution.
Stop Order – the stop order consists of placing a trigger on the market so that when the price of an asset reaches or passes the stipulated value, this mechanism is triggered, and the programmed order is sent to the market.

 

IMPORTANT – Chat or e-mail orders will not be accepted. To send orders through Avenue, the customer must transmit them directly through the website in a logged environment or, if necessary, contact us through our service phones.

Did it help?
73

How do I cancel my orders?

Go to the ORDERS tab, where you can cancel only those orders that are in the “Open” status. Click CANCEL and a confirmation window will appear with the description of the asset and the order value. To finish, click on CANCEL ORDER.

Did it help?
74

Notifications

Next to the REPORTS tab, there is a warning sign for notifications.

You will receive a warning whenever an activity related to your account occurs, such as deposits, orders executed or cancelled, withdrawals, among others.

You can view all by clicking VIEW ALL and check them as read.

Did it help?
75

I just made an exchange, why can't I trade?

In this case, check the exchange rate performed. Remember, the values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

You can confirm the type of exchange carried out in the Reports > Exchange Reports tab. In this case, check the time of the exchange carried out. The values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

Did it help?
76

Dollars withdrawal (WIRE / third parties)

Dollars withdrawal (WIRE / third parties)
Domestic Withdrawal USA: $25
International Withdrawal: $45

Third-party fees may be applicable.

Did it help?
77

How do I view my orders?

Also in the “Orders” tab, you can consult all the requested orders, with the option to classify them by:

Type: All, Buy or Sell.
Status: All, Open, Partially Completed, Complete, Canceled or Rejected.
Period: All, Today, Yesterday, Last Week, Last Month or Last 12 Months.

By clicking on each order you will have access to all the details of the operation.

Did it help?
78

How do I declare my tax on profits and capital gains?

At Avenue, you are investing in the American market as a foreign investor (hence the need to complete the W-8 form in your registration). In the USA you can invest in the market as a tax resident of another country, but be aware that part of the income (dividends) on your investments will generally be taxed directly by the IRS.

It is important to stress that the information and declaration of income and capital gains obtained by the investor in his country of tax residence is his sole responsibility.

Avenue provides general information and reports to assist with tax returns on investments made by clients. Download now our complete IR manual here  exclusive for tax residents in Brazil.

Our main objective is to provide investors with practical and objective information on how to fulfill the obligations related to investments made in the USA. However, we always recommend that the investor seek the guidance of specialized and reliable professionals to follow the procedures required by the tax regulations of his country of tax residence.

Avenue Securities will not be responsible for any losses arising from errors, inconsistencies, omissions or any other matter involving the calculation, collection and reporting of investments, income and capital gains earned abroad by the investor.

The information provided through support reports is of a general nature and cannot be used as a substitute for specific tax, legal or investment planning advice. Investors should seek information and, where appropriate, seek professional advice on potential tax consequences associated with buying, selling, holding or disposing of securities under the laws of their country of citizenship, residence, domicile or incorporation, as well as to assist with legislative, administrative or judicial changes can modify the tax consequences. There is no guarantee that the tax rules in force at the time an investment is made will remain in effect for the period in which the investment is made.

Did it help?
79

Where can I find information for income tax returns?

We provide Avenue customers that are Brazilian residents with some auxiliary reports on the Tax Report statement. These reports are not a substitute for eventual tax advice. We concentrate in a simple way, on a monthly basis, the information necessary for filing and collecting taxes.*

In the Reports > Income Report tab, you have access to two types of reports:

Income report: An auxiliary report for a simple conference to declare earnings received. In it, you can easily find all the dividends received in the month.

Capital gains: Auxiliary report for a simple conference to calculate Capital Gains. Whenever assets are sold, the report will be generated for your conference. The calculation must be done using GCap. **

* Only available to customers with Brazilian tax residency.
** Available only to customers who use the partner bank for the exchange. Deposits made directly in dollars, or by other banks will not have the necessary information for the disclosure of the report.

IMPORTANT: We recommend the detailed reading of all notes and complementary information provided in the reports.

Watch above our video tutorial on how to declare Capital Gain:

Did it help?
80

How does the payment of dividends work?

Dividends are paid directly to your brokerage account approximately 2 to 3 business days after the payment date. You will be entitled to a dividend if you hold a share up to the ex-dividend date.

The dividend amount is generally proportional to your participation. This includes fractional shares. For example, if a company pays a dividend of US$ 10 and you hold 0.5 shares, your dividend will be US$ 5 (less any applicable withholding).

Did it help?
Precisa de ajuda?