Support

How can we help you?

Support

FAQ

01

Why is the transaction showing as pending on my bank statement?

02

I already have an investiment account with Avenue Securities, what do I need to do to join Avenue Banking?

03

Will I be able to receive a my salary via ACH Direct Deposit from a U.S. Company or Individuals to my Avenue Baning Account?

04

Can I send ACH or Wire transfers from my Avenue bank account to other banks?

05

Can I receive ACH and/or Wire Transfers from other U.S. Banks to my Avenue Banking account?

06

I tried to use my card in Brazil and the transaction was denied. The POS displayed response code 58. What does this mean?

07

What are my daily limits when using the Avenue card?

08

To which Avenue account will my debit card be linked to?

09

What are the benefits of opening a Avenue Banking Account?

10

What is the Avenue banking account?

11

Why are the last 4 digits displayed differently than my Avenue Card?

12

How can I add my Avenue Card to my digital wallet?

13

What is the currency conversion applied to purchases made abroad the U.S.?

14

What are the ATM withdrawal fees?

15

Investment Account Extract

16

Is there any monthly maintenance fee or other costs to use the Avenue Banking account and/or card?

17

Which reports will be available for income taxes that are filled in Brazil?

18

What taxes will I be subject to when using my Avenue card in Brazil?

19

What is the IOF tax rate of a money transfer to the Avenue bank account?

20

Will I pay IOF Fee when I use my Avenue Card?

21

How can I block and unblock my Avenue Card?

22

Financial Performance Information

23

Does Avenue card have monthly or maintenance fee?

24

What is Managed Portfolio?

25

What is BlackRock?

26

Income tax on transactions in the Managed Portfolio

27

What is the estimated delivery timeframe and fee to request a virtual card and/or physical card?

28

Received dividends in the Managed Portfolio

29

Managed Portofolio costs

30

How can i activate my Avenue Card and create a PIN?

31

How does the Managed Portfolio work?

32

I would like to use my Avenue Card during my trip. How should I proceed?

33

When I use my Avenue Card, the transactions will be debited in Reais or Dollar?

34

How to fund your Account?

35

What is the difference between a physical and virtual card?

36

How to fund your account directly in us dollars?

37

I sold my shares, now i have balance in US DOLLARS, but can't exchange. Why?

38

What is the deadline for settlement of investments in Cryptocurrencies?

39

Can I request an additional card?

40

How to exchange Cryptocurrencies?

41

I just exchanged my funds, why are they not available?

42

How to operate investments in Cryptocurrencies?

43

How can I request a physical Avenue Card?

44

Is it possible to transfer cryptoassets from other wallets to Avenue?

45

What are the advantages of buying Crypto on Avenue?

46

Cryptocurrencies - How to declare?

47

I sold my position, but i'm not able to make new purchases. Why?

48

Who can request an Avenue Card?

49

How does the taxation of cryptocurrency investments work?

50

What are the costs of investments in Cryptocurrencies?

51

What cryptoassets do we have available and what are the trading times?

52

Can I withdraw money using my Avenue Card anywhere in the world?

53

What are cryptoassets/cryptocurrencies?

54

Where is my Avenue Card accepted?

55

What is the Avenue Card?

56

Account opening

57

Necessary requirements for opening an account

58

Terms and contracts

59

Edit your account information

60

Account under review

61

Why is placing a Travel Notice request for some countries not necessary?

62

Account access

63

What countries do not require Travel Notice notification?

64

Joint account

65

I just made an exchange, why can't I trade?

66

Understand your exchange limit

67

Dollars withdrawal (WIRE / third parties)

68

My transactions are being declined after providing my card details to the merchant. What can be the reason?

69

Increase exchange limit without Tax Report (18K USD/year)

70

Increase exchange limit with Tax Report

71

Exchange costs and availability

72

Exchange settlement

73

Exchange error

74

How to execute an exchange order?

75

My exchange is not working

76

How is the increase in exchange limit calculated?

77

Why is the amount available for withdrawal less than the amount available for transactions?

78

Deposit via TED in R$

79

Why cannot I access my Banking account via the web?

80

Is it possible to transfer funds from my investment account to the bank account?

81

Deposit directly in US Dollars

82

Deposit via TED in R$

83

TED withdrawal in R$

84

Deposit in dollars (WIRE/third parties)

85

How to transfer assets between broker-dealers?

86

Available assets

87

What kind of shares are available at Avenue?

88

Fractional orders, how does it work?

89

What are REITs (Real Estate Investment Trust)?

90

What are ADRs (American Depositary Receipts)?

91

What are ETFs (Exchange Traded Fund)?

92

Digital Financial Advising offered through Avenue Global Advisors LLC

93

Cash account and purchasing power?

94

Can I trade short?

95

Investment support

96

Is there an opening fee?

97

Trading costs

98

Commission Packages

99

Maintenance and Custody

100

What is the cost to transfer my shares?

101

What is the deposit or withdrawal cost?

102

What is the exchange cost?

103

Other Fees

104

What happens if Avenue fails or closes?

105

What are the rates and costs of the Avenue Banking account and the Avenue card?

106

What is the Securities Investor Protection Corporation (SIPC)?

107

What is the exchange rate adopted when I use the Avenue card?

108

Will the Avenue card have any points programs? Will we be entitled to some cashback on our purchases?

109

Registration of shares in the United States

110

Why is my magnetic stripe transaction being declined?

111

What is Street Name?

112

Are my foreign exchange limits any different when using the after hours foreign exchange service?

113

What is a Good Faith Violation (GFV)?

114

What are the after hours foreign exchange service operating hours?

115

Contact us

116

How long does it take to receive an after hour foreign exchange order?

117

Checking your registered email

118

Who can use the after hours foreign exchange service?

119

What is MFA and why does Avenue ask for confirmation of access each time I log in?

120

What are the after hours foreign exchange benefits?

121

Market and Holidays opening hours

122

What is a after hours foreign exchange transfer?

123

Trusted contact

124

How to manage your data and account settings on Avenue?

125

How do I request an exchange limit increase?

126

How to view my portfolio?

127

How to execute an order?

128

Why was my order rejected?

129

How do I cancel my orders?

130

How do I view my orders?

131

What happens if I own a stock that has been delisted?

132

How do I declare my tax on profits and capital gains?

133

Where can I find information for income tax returns?

134

How does the payment of dividends work?

135

IOF

136

Brokerage Account Statement

137

Orders Report

138

Orders Confirmations Report

139

Extract on Clearing account

140

Statement of Avenue Meios de Pagamento

141

Why is my transaction being denied when swiping the card?

142

Currency Exchange transactions report

143

Notifications

144

Why am I receiving email notifications from Evolve Bank & Trust and i2c Inc.?

145

I would like to make a transfer to other Avenue Banking customers, how do I find the email from the recipient account?

146

How can I make sure the recipient's account email is correct?

147

How may I give a feedback or suggestion?

148

How do I view my remaining available limit after performing some transfers?

149

What are the internal transfer limits to other Avenue Banking customers?

150

How should I proceed to report a lost or stolen debit card?

151

Can I transfer money to someone else's investment account at Avenue?

152

What information is required to transfer to other Avenue Banking customers?

153

I have been the victim fraud or scam and I do not have mobile access to the app. What should I do?

154

What are the benefits of making a transfer to other Avenue Banking customer?

155

Who can make a transfer to other Avenue Banking customer?

156

I made an internal transfer to another Avenue Banking client and the funds were not credited. What am I supposed to do?

157

How do I make a Deposit to my Avenue Banking account?

158

What are the operating hours in which an internal transfer can be performed to other Avenue Banking customers?

159

Why do I need to specify the reason for the transfer to other Avenue Banking customers?

160

Can I make an internal transfer using Avenue's website?

161

How long does it take for the internal transfer between Avenue Banking customers to be credited to the recipient's account?

162

I received an error message that the recipient's email is invalid. What am I supposed to do?

163

I received an internal transfer, but I do not recognize the sender. What am I supposed to do?

164

Can I use my Avenue Card to make purchases in a currency other than USD?

165

I made an internal transfer to an incorrect email. What should I do?

166

Are there any fees to make an internal transfer to other Avenue Banking customers?

167

What is the minimum age to open an Avenue Banking Account?

168

I made an internal transfer, how do I view the transfer receipt?

169

I attempted to make an internal transfer and could not complete it. How should I proceed?

170

When making online purchases, which billing address should I use?

171

I can't see the option to transfer to someone else on my Avenue App. What should I do?

01

Why is the transaction showing as pending on my bank statement?

Pending transactions are transactions that haven’t been fully processed yet, when you make a purchase with your debit card. Meaning, the transaction still needs to be fully authorized prior to posting to your account.

Please note that the final amount of a posted transaction, may be different than the initial amount presented while the transaction was in pending status. There may be an foreign exchange difference between the time of the authorization and posting of transaction. This can also happen in cases where tips are included in the payment.

Did it help?
02

I already have an investiment account with Avenue Securities, what do I need to do to join Avenue Banking?

Avenue Securities clients will be able to open an Avenue Banking account via our mobile app under the Banking tab. To open an Avenue Banking account, you will need to read and accept the terms & conditions.

Did it help?
03

Will I be able to receive a my salary via ACH Direct Deposit from a U.S. Company or Individuals to my Avenue Baning Account?

The option to receive your salary via an ACH Direct Deposit to your Avenue Banking account from other banks will not be available at this time. Service will be available in the near future.

Did it help?
04

Can I send ACH or Wire transfers from my Avenue bank account to other banks?

The option to send funds through Wire Transfers or ACH from your Avenue Banking account to other banks will not be available at this time. Service will be avaivlable in the near future.

Did it help?
05

Can I receive ACH and/or Wire Transfers from other U.S. Banks to my Avenue Banking account?

The option to receive ACH and/or Wire Transfers from other U.S. Bank accounts to your Avenue Banking account is not available at this time. Service will be made available in the near future.

Did it help?
06

I tried to use my card in Brazil and the transaction was denied. The POS displayed response code 58. What does this mean?

Some merchants do not accept international card transactions, that is, cards issued outside Brazil. This matter is defined by the establishment itself and not Avenue.

Did it help?
07

What are my daily limits when using the Avenue card?

The daily limit for purchases is US$6000.00 and for withdrawls is US$1000.00.

Did it help?
08

To which Avenue account will my debit card be linked to?

Transactions made with your Avenue Card will be debited directly from your Avenue Banking account.

Did it help?
09

What are the benefits of opening a Avenue Banking Account?

– U.S. Checking Account;
– Linked to your investiment account
– Global coverage;
– Avenue Card (part of Mastercard Network) ;
-No monthly maintenace fee or per transaction ;
– 1.1% IOF, when you perform a money transfer to fund your Avenue Banking account from Brazil, instead of 6.38% IOF per transaction, if you make purchases using a debit card issue in Brazil;
-Purchase of USD currency using the commercial exchange rate

Did it help?
10

What is the Avenue banking account?

Avenue Cash offers a U.S. bank account in partnership with Evolve Bank & Trust, a member of the FDIC, which insures deposits of up to US$250,000.00 per account holder. When opening your Avenue Banking account, you will receive a virtual card, which can be used to make purchases online and/or in-store by using Apple, Google and/or Samsung Pay. You can order a physical debit card through the mobile app. Refer to our schedule of fees for more details. The Avenue card can be used worldwide where Mastercard is accepted.

*Please note that the option to send/receiving money via Wire Transfer or ACH to/from your Avenue Banking account is not yet available.

Did it help?
11

Why are the last 4 digits displayed differently than my Avenue Card?

As a enhanced security feature, Digital wallets create fictitious card numbers to mask card data and protect your information.

Did it help?
12

How can I add my Avenue Card to my digital wallet?

Your Avenue card is compatible with Apple, Samsung, and Google Pay. To add the Avenue card you your digital wallet, just open the digital wallet app on your smartphone and follow the instructions. You will need to enter the card number, name, expiration date and CVV code. The verification of the card can be done through an SMS token or E-mail. If you encounter any problems during the process, please contact our customer service.

Did it help?
13

What is the currency conversion applied to purchases made abroad the U.S.?

Please be advised that Mastercard will perform the currency conversion to the equivalent dollar amount at the moment in which the purchase is settled to your Avenue Banking account. There is no additional fees charged by Avenue when using your card abroad.
Additional charges may apply by Mastercard.

Did it help?
14

What are the ATM withdrawal fees?

Please be advised that for withdrawals made at ATMs within the U.S. and abroad, a fixed fee of $2.00 per withdrawal will be applied. For withdrawals made exclusively within Brazil, there will be a 3% Fee charged on the total withdrawal amount. In either case, additional fees may be assessed by the ATM terminal. You will be prompted to review the fees, prior to continuing with the ATM withdrawal.

Did it help?
15

Investment Account Extract

You can check all dollar transactions made on your account such as: completed exchange; purchase/sale of assets; credit of dividents; among others.
Available in Reports -> Brokerage Account Statement
Did it help?
16

Is there any monthly maintenance fee or other costs to use the Avenue Banking account and/or card?

There is no monthly maintenance fee to use your Avenue Banking account and card. You will be assessed an ATM withdrawal fee and card delivery fee, if requesting a physical card. Refer to our Schedule of Fees.

 

 

 

Did it help?
17

Which reports will be available for income taxes that are filled in Brazil?

A monthly bank statement will be available in our Mobile App. Additionally, your balance as of December 31 will be displayed in Reais in your annual income tax report.

Did it help?
18

What taxes will I be subject to when using my Avenue card in Brazil?

Your Avenue card is linked to an U.S. checking account. Therefore, your Avenue Banking account is not subject to Brazilian taxes.

Did it help?
19

What is the IOF tax rate of a money transfer to the Avenue bank account?

The IOF for money transfer with availability abroad for residents of Brazil is 1,1%,. Meaning, you will be charged a 1,1% IOF when sending money transfers from Reais to Dollars, directly to your Avenue Banking account. When sending Dollars to Reais, the IOF is 0,38%.

Did it help?
20

Will I pay IOF Fee when I use my Avenue Card?

Since your Avenue Card is linked to a U.S. Bank account, IOF tax fees are not assessed. IOF tax fees only applies to money transfer transactions from Brazil to abroad.

Did it help?
21

How can I block and unblock my Avenue Card?

The lock and unlock can be carried out directly through the mobile app, in the Banking tab, by clicking on the card you want to take the action.
If you have your mobile phone stolen or do not have access to the mobile app, click here (https://pit.avenue.us/emergency-block/) to make the emergency blocking of your Avenue cards, and contact us via [email protected]

Did it help?
22

Financial Performance Information

We offer three auxiliary reports that will help you with your tax return:
– Tax Report: generated in the month following receipt of the dividend credit.
– Capital Gains report: generated on the subsequent month to the sale of an asset.
– Annual report: generated on the annual declaration period, with the client’s positions and balances on 12/31.
Besides access to the auxiliary information present on the reports, should the sum of all sales exceed R$ 35.000 and return profit during the month, we will generate the DARF directly onto your account. To visualize it, access: Reports > Tax Report > Capital Gains > “DARF”.
Currently, customers who have transferred custody and made a deposit directly in dollars will only have access to the auxiliary income report.
Important: Avenue does not provide tax or fiscal advice. The presented guidelines for monthly filling of income and earnings earned abroad are only intended to assist in the fulfillment of your fiscal obligations, more specifically in the payment of Income Tax relating to income and earnings obtained abroad with financial assets operated through Avenue’s system. Our auxiliary reports do no replace or remove the investor’s responsibility to verify the information and amounts presented, as well as to obtain guidance from their lawyer and/or trusted accountant for the correct declaration of operations to the Brazilian Federal Revenue Office and payment of Income Tax.
Did it help?
23

Does Avenue card have monthly or maintenance fee?

There is no monthly maintenance fee to use your Avenue card.

Did it help?
24

What is Managed Portfolio?

Managed Portfolio is a portfolio administration that will help to build your porfolio based on your needs. This service used by Avenue, it is powered by BlackRock Intelligence, the largest asset manager in the world.
Minimum investment varies depending on the risk profile attributed to you.
Did it help?
25

What is BlackRock?

BlackRock is the world’s largest asset manager, with approximately US$ 9,5 trillion under management (AuM). The assets selected to make up your portfolio in the Managed Portfolio are ETFs from the iShares family, made available by the company.
Did it help?
26

Income tax on transactions in the Managed Portfolio

There are no changes regarding the income tax return for your assets abroad. Taxation of dividends is withheld at source, at a rate of up to 30%.
In the case of redemption of funds, that is, when a portfolio asset is sold, the sale is individually accounted for as a capital gain (GCAP), with the tax exemption rule remaining for monthly sales volume of less than R$ 35.000.
Did it help?
27

What is the estimated delivery timeframe and fee to request a virtual card and/or physical card?

Avenue’s digital card is fee free and will be issued automatically as soon as you open your Avenue Banking account. The physical card can be ordered directly through the mobile app. Refer to our schedule of fees for more details. If the recipient delivery address is considered a remote area by the shipping carrier, please be advised that the delivery timeframe will be up to 25 business days.

Did it help?
28

Received dividends in the Managed Portfolio

The balance resulting from dividends will be automatically reinvested in your portfolio or provisioned as Cash to be reinvested together with the next contribution. Thus, an early withdrawal of this amount will not be allowed.
Did it help?
29

Managed Portofolio costs

The Managed Portfolio service provided by Avenue has a fee of 0,75% annually based on the total amount of the portfolio.

*Minimum initial investment of $2,000.00 and additional investment of $500.00

Did it help?
30

How can i activate my Avenue Card and create a PIN?

You can activate and create a PIN through our mobile app. You will be asked to create your PIN, during the card activation process.

Did it help?
31

How does the Managed Portfolio work?

When defining your objectives with the amount to be invested and establishing your investor profile, indicate the initial contribution you would like to start your plan with and the monthly contributions that will be invested in the Managed Portfolio.
Based on this information and the intelligence program used by BlackRock, your portfolio will be structured and may be rebalanced on a quarterly basis.
Did it help?
32

I would like to use my Avenue Card during my trip. How should I proceed?

You can use your Avenue card without having to place a travel notice request for any of the following countries: Germany, Australia, Austria, Belgium, Brazil, Canada, Denmark, United Arab Emirates, Spain, United States, Finland, France, Netherlands, Ireland, Italy, Japan, Luxembourg, Norway, New Zealand, Portugal, United Kingdom, Singapore, Sweden and Switzerland.

Online purchases do not require Travel Notice registration.

Did it help?
33

When I use my Avenue Card, the transactions will be debited in Reais or Dollar?

Your Avenue card is linked to your U.S. bank account, therefore all transactions are processed in U.S. dollars.
Additional charges may apply by Mastercard.

Did it help?
34

How to fund your Account?

Thinking about facilitating operations for those who are starting, as well as for more seasoned investors who decided to consolidated all operations abroad on a single platform, we have provided our customers with an integrated exchange.

We offer integration and operational comfort through international exchange services performed by our partner Bexs Banco de Câmbio S/A.

Once your account is opened, you will receive the necessary information to make your first deposit at the broker by clicking on DEPOSIT on MY ACCOUNT.

The deposit can be made via TED from any Brazilian bank that you are the primary account holder. We recognize your ownership by CPF and as soon as the transfer is recognized (usually between 15 min and 2 hours), the amount is made available in your Avenue account in reais.

You can quickly access deposit information: (https://pit.avenue.us/my-account)  Next to balance by clicking on DEPOSIT you can see the transfer information. Transfers will only be accepted after opening your account.

After the funds are in reais in the account, it is still necessary to carry out the exchange. On the CAMBIO tab you can enter the value you want to convert. Be aware of the exchange effective date (it can be instantaneous or for the next business day). Depending on your choice the exchange is made immediately or only for the next day.  If you choose the option T+1 the values are available for operation in the American market on the next business day only.

Easy, simple and fast! As it should be.

Did it help?
35

What is the difference between a physical and virtual card?

Your virtual card is issued as soon as your Avenue Banking account is opened and allows you to make online purchases, as well as in-store by adding it to the digital wallets (Apple, Samsung and Google Pay). The physical card is optional and can be ordered directly through the mobile app. Refer to our schedule of fees for more details. 

Did it help?
36

How to fund your account directly in us dollars?

If you already have US Dollars in a financial institution, you may deposit directly here in the US.

To be able to identify this deposit we need some additional documents such as proof of account ownership (a document containing your full name and the account number) as well as a transfer receipt.  It is important to note that when making this transfer it will not be possible to generate in your account our Income Tax report. Transfer information can be obtained through the “dollar transfer” topic on the chat.

We will only accept same ownership transfers. No third-party allowed.

Did it help?
37

I sold my shares, now i have balance in US DOLLARS, but can't exchange. Why?

The settlement date for stock trading is two (2) business days after the trading date. Withdrawals can only be requested after trade settlement.

Ex.: Sale held on Monday (04/06)
Sale settles on Wednesday (04/08).

Following this example, the exchange can be requested after 04/08, the date the resources are settled. If the exchange is requested on 04/08 you can request the direct withdrawal in reais to your registered account the following business day (04/09)

Did it help?
38

What is the deadline for settlement of investments in Cryptocurrencies?

The settlement deadline for cryptocurrencies on the Avenue platform is immediate and its operation is available 23 hours a day, 7 days a week. You cannot place orders from 18:30 pm il 07:05 pm.

Did it help?
39

Can I request an additional card?

At the moment, a single card is issued per account. For joint account holders, please note that a Avenue card will be issued for the primary account holder.

Did it help?
40

How to exchange Cryptocurrencies?

The exchange should be made to the investment account informing the objective of investing in cryptoassets. The tax charged (IOF) will be 1.1%.

Did it help?
41

I just exchanged my funds, why are they not available?

You have two options when performing a currency exchange:
Immediate or next business day. “Default” means that the amount will be available only in next business day of operations and “immediate” the funds are immediately available if you chose this option. Please note that Immediate currency exchange is available from Monday to Friday, 9am to 2:25pm.
You can confirm the method of currency exchange you have chosen on the REPORTS – EXCHANGE REPORT tab.
https://pit.avenue.us/reports/forex
Did it help?
42

How to operate investments in Cryptocurrencies?

We do not have brokerage on the purchase and sale following market practice. The minimum dollar amount for a buy and sell order is US$5. The minimum fractional amount of cryptocurrency for a single trade is 0.00000001.

Did it help?
43

How can I request a physical Avenue Card?

The physical Avenue card can be ordered directly through the mobile app. Nevertheless, the digital Avenue card is made available for all Avenue Banking accounts and can be used to make in-store purchases when added to your digital wallet (Apple, Google and Samsung Pay).

Did it help?
44

Is it possible to transfer cryptoassets from other wallets to Avenue?

No, in this initial phase we prioritize trading Cryptocurrencies on our platform, and it is not possible to carry out custody transfer at the moment. Stay tuned on our social networks for more news.

Did it help?
45

What are the advantages of buying Crypto on Avenue?

At, you can access more than 8,000 assets such as stocks, mutual funds, ETFs, international fixed income, as well as transfer your balance to your Avenue Banking account and use it around the world with your Avenue debit. We also have exclusive services such as automated tax reporting and analysis tools.

Did it help?
47

I sold my position, but i'm not able to make new purchases. Why?

Your Avenue account is a cash account. This type of account means you are only allowed to buy with the liquid funds.

That is, if you sold a stock today, funds will settle two business days after the sale. It is possible to buy without the balance being settled, due to market trust on a future payment, but if you break market trust by selling positions acquired with unsettled funds, there will be a violation on your account known as a GOOD FAITH VIOLATION. Consequently, assets sold before they are paid in full will incur this penalty. See the video below to better understand.

Did it help?
48

Who can request an Avenue Card?

Avenue card is available only to Avenue Securities customers, meaning that you need to have an investment account with us, before opening your Avenue Banking account.

Did it help?
49

How does the taxation of cryptocurrency investments work?

Cryptocurrencies do not have specific regulations in Brazil. For tax purposes, the Brazilian Federal Revenue Service determines that these assets are equivalent to financial assets. Avenue makes the necessary reports available for declaration free of charge. Go to the “Reports – Income Report” tab to understand more. We have on our platform an income tax manual for cryptocurrencies. 

Did it help?
50

What are the costs of investments in Cryptocurrencies?

We do not charge brokerages for this asset class.

Did it help?
51

What cryptoassets do we have available and what are the trading times?

We have more than 33 cryptoassets on our platform, among them: Bitcoin (BTC), Ethereum (ETH), Chainlink (LINK), Cardano (ADA), Solana (Sun), Earth (LUNA) among others. 

The service is available for more than 23 hours a day, 7 days a week, however it is not possible to place orders from 18:30 pm 19:05 pm 

All data related to cryptocurrencies offered, including historical data and graphics on our platform are made available to all our customers free of charge.

Did it help?
52

Can I withdraw money using my Avenue Card anywhere in the world?

Yes, Avenue Cardholders have access to over a million ATMs terminals worldwide that accepts Mastercard. To locate an ATM near you, access: https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html

Note: A Travel notice request must be placed if you are withdrawing cash at any country other than: USA, Brazil, Canada, Australia, New Zealand, Japan, Singapore, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, Norway, Italy and United Arab Emirates.

Did it help?
53

What are cryptoassets/cryptocurrencies?

Cryptocurrencies are virtual assets, protected by cryptography, which makes them almost impossible to forge. They are present exclusively in digital records, whose operations are performed and stored on a computer network.

Did it help?
54

Where is my Avenue Card accepted?

You can use your Avenue Card in any country that accepts Mastercard and VISA, in which there is no restriction, as well as make purchases online. A travel notice might be necessary.

 

Did it help?
55

What is the Avenue Card?

Your Avenue card is linked to your U.S. bank account. You can use your Avenue card anywhere within the USA and abroad. Remember: To make purchases in Brazil, always select the credit option.

Did it help?
56

Account opening

Our registration is 100% online and to open your account, just click on “Open your Account” on the home page and follow the instructions. We will ask you for some personal and contact information necessary so that we can finalize your registration. Make sure to provide your full name (without abbreviations) and a valid phone and email. They will be our communication channel and whenever you access your Avenue account, we will, for security, confirm your identity through the telephone provided (via SMS).

For this reason, we recommend having a personal identification document (RG or CNH) and an updated proof of residence (issuing up to 90 days).

Did it help?
57

Necessary requirements for opening an account

– Be at least 18 years of age;
– Proof of residence;
– Bank Account in your name;
– CPF Active;
– Valid identity document with photo;
– Cell phone number;
– Active Email Address.

Did it help?
58

Terms and contracts

When opening your Avenue account, you must give electronic acceptance to all of our legal terms and contracts. Do not worry! These terms will always be available on your Avenue customer access. Adhesion to these contracts is mandatory for opening your account at the brokerage and accessing the American Investment market.

In addition to accessing contracts in a logged environment, you can also access them here: https://avenue.us/disclosures/

Did it help?
59

Edit your account information

You can change your data directly in your online access.

Go to your profile (top right hand corner of the page by clicking on your email).

Scroll to the bottom of the page and click edit. You will be able to directly edit your data there after confirmation of token sent via SMS.

At the end of each step, you must click next, so that the next fields are available for change.

Your contact number as well as your email address (access keys) cannot be changed. For this information, you must contact us via phone or chat to confirm your data.

Did it help?
60

Account under review

After filling in personal and professional data, your account will be validated in a few moments.

If we are unable to validate your data automatically, for your account to be opened, it will be necessary to send your documents digitally and you will be able to do so immediately after filling in your data through our website.

Our average document review period is 2 (two) working days.

Did it help?
61

Why is placing a Travel Notice request for some countries not necessary?

Due to ongoing security efforts that include monitoring your accounts and sending automatic alerts to your phone or email if suspicious activity is detected, placing a travel notice request has been eliminated for some countries, so that you have one less worry while planning your trip.

Did it help?
62

Account access

If you do not remember your login information, go to Login > I forgot my password – Your access key is your email and whenever accessing your account we will send you a code to your cellphone device as a second authentication factor. After requesting the code via SMS, the system will also give the option for you to get the code via WhatsApp, Email or Voice.

Did it help?
63

What countries do not require Travel Notice notification?

You can use your Avenue card without having to place a travel notice request for any of the following countries: Germany, Australia, Austria, Belgium, Brazil, Canada, Denmark, United Arab Emirates, Spain, United States, Finland, France, Netherlands, Ireland, Italy, Japan, Luxembourg, Norway, New Zealand, Portugal, United Kingdom, Singapore, Sweden and Switzerland. Online purchases do not require Travel Notice registration.

*Note: Please note that when purchasing online with your Avenue card, some websites may require a local billing address for the order to be completed successfully. This is a requirement imposed by the website and Avenue cannot override it.

Did it help?
64

Joint account

The joint account offered by Avenue Securities is of the Joint Tenants with Rights of Survivorship (JTWROS) – American structure in which each party is entitled equal to the assets of the account. Each party also has the right to “survive” (right of survivorship) – when a co-owner dies, all account assets automatically go to the other(s) co-owner(s) without the inventory in the American account.

In the individual account, the customer is the sole owner of the account and the assets. The customer is who controls the investments and only he can request withdrawal and send resources.

In both cases (joint or individual account), deposits and withdrawals from/to the current account in the bank should be exclusively from an account of the same ownership as the principle owner of the Avenue account.

Did it help?
65

I just made an exchange, why can't I trade?

In this case, check the exchange rate performed. Remember, the values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

You can confirm the type of exchange carried out in the Reports > Exchange Reports tab. In this case, check the time of the exchange carried out. The values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

Did it help?
66

Understand your exchange limit

Accounts that are opened with automatic registration validation without the need of showing documents (RG/CNH and Proof of Residency) will have an exchange limit of US$ 3,000/year;

In the other hand, accounts that need to show documents in order to proceed with the account opening, will have an exchange limit of up to US$ 18,000/year. Documents: ID card or Driver’s License with maximum of 20 years since date of issue, proof of residence for the last 3 (three) months, in your name. We will not accept proof of residency on behalf of third parties (except on behalf of your spouse or on behalf of your parents if you are single).

For higher exchange limits, it will be necessary to send your last income tax return to us, so that the limit is adjusted according to your declared values plus the receipt of this declaration. In case of partial or total return of the capital sent abroad, the limit for new remittances is updated.

To calculate your exchange limit based on your Tax Report, the amounts received in the last year plus the total value of your net worth (shares, funds, savings and other liquid investment products) will be considered. For this reason, we suggest sending the complete declaration plus the delivery receipt, because when you send the complete declaration we are able to establish a limit based also on your investments.

Did it help?
67

Dollars withdrawal (WIRE / third parties)

Dollars withdrawal (WIRE / third parties)
Domestic Withdrawal USA: $25
International Withdrawal: $45

Third-party fees may be applicable.

Did it help?
68

My transactions are being declined after providing my card details to the merchant. What can be the reason?

The refusal may be associated with incorrect data registered during a typed sale. The typed sale is a payment method where the card data is manually registered on POS terminals. If an address or ZIP-code is requested, the customer must inform the same address registered in the Avenue account. Important: whenever possible, opt by payment using the card chip or the contactless method, as they are safer.

Did it help?
69

Increase exchange limit without Tax Report (18K USD/year)

To request an increase in your exchange limit, simply upload the requested documents. Go to the exchange tab and click on “Request Limit”, upload the documents and click on “Request Change”.

Currently, the limit increase process is being done on the same day. If there is any inconsistency in the documents a notification will be sent as well as an email.

In order to proceed with the increase limit request to $18,000.00, you need to send proof of address in your name, dated within 3 months and also an ID card or Driver’s License with maximum of 20 years since date of issue. We will not accept proof of address on behalf of third parties (except on behalf of your spouse or on behalf of your parents if you are single).

Did it help?
70

Increase exchange limit with Tax Report

In this case, you must send the receipt of your last Tax Return Report plus the complete declaration document (all assets). Go to the exchange tab and click on “Reuqest Limit”, upload the documents and click on “Request Change”.

The calculation for the exchange limit, based on your documents, is made according to the amounts received in the last year (50% of net income) added up to your liquid assets (funds, savings, stocks and other assets with imediate liquidity).

Did it help?
71

Exchange costs and availability

There are two exchange options available:

1) Instantly – Your exchange will be immediately, usually within a few seconds, and available for transactions. Trading hours are 9:00am – 2:25pm following Brasilia time. Changes requested after the cut-off time, will be executed automatically as D+1.

2) Next business day – the exchange will be available on the next business day after the exchange request. Trading hours are 9:00am – 6:00pm following Brasilia time. The exchange rate on the return of funds to Brazil is available for the day following the request. To check the chosen exchange rate, go to the Reports tab > Exchange Orders.

The VET (Total Effective Value) is presented to the customer before the exchange order is executed. There is no exchange rate or fee. You pay the value of the Avenue exchange rate + IOF of 0.38%. The exchange is calculated based on the commercial dollar, plus a spread.

Did it help?
72

Exchange settlement

Before sending an exchange order it is necessary that the resources to be moved are liquidated.

The settlement of a sale takes place in T+2 (two days later). So, if you sell a stock today, you can only request the exchange/redemption two days later. In the case of US > BR exchange, the delivery of values is in T+1 (business day following the request).

In the case of the BR > US exchange rate, it is necessary first to make the TED in Reais, in order to request the exchange.

That can be immediate (request until 2:25pm Brasilia time), or for the next day, where the delivery of dollars is made in the morning of the next business day.

Did it help?
73

Exchange error

Check the notification (bell) at the top of the screen.

The most common causes are: exchange limit unavailable, signature of pending contract, balance unavailable (values are not yet available for exchange – in settlement period).

If the notification is not clear, contact us and we will help you via chat or telephone.

Did it help?
74

How to execute an exchange order?

By clicking on the “Exchange” tab you can convert from reais to dollars or vice-versa.

REMEMBER: to carry out currency conversion, it is necessary that the funds in account are liquidated.

Select the currency, choosing from the transfer times, detailed below:

Instant (available on weekdays between 9:00am 2:25pm, Brasilia time) – The amount will be immediately available for purchases in the American market on the Avenue account.

Next Day (T+1) – The amount will be available on the business day following the request (available on consecutive days as long as requested until 6:00pm, Brasília time).
Fill in the gross amount for the transfer, check the amount referring to the IOF (0.38%), the net amount, and click on the “Make Exchange” button.
Ready! You just switched currencies. Incredible, isn’t it? When your balance is net in dollars you can already make your investments.
While in “Exchange”, you can also check your available limit. This is individual for each customer, according to the documentation delivered. Check how this limit works.

Did it help?
75

My exchange is not working

The settlement date for stock trading is two (2) business days after the trade date. Withdrawals can only be requested after they are settled.

Ex .: Sale carried out on Monday (06/04(.
Net sale on Wednesday (08/04).

The exchange can be requested only on 08/04. Date the funds are available in the account.
If the exchange is requested on April 8, the following day (April 9), you can request a direct withdrawal in reais to your registered account.

Did it help?
76

How is the increase in exchange limit calculated?

Calculation of $ USD exchange limit increase in your account is performed using your declared annual earnings (50% of them) plus net assets and rights (Shares, Savings, Gold, Fixed Income, Investment Funds, Other Funds in its last statement), divided by the dollar quotation of the day before the calculation. The deadline for replying to this assignment is up to 3 business days.

Did it help?
77

Why is the amount available for withdrawal less than the amount available for transactions?

This is true if you made a sale today, or the previous business day.

Since the settlement of shares is usually T + 2 (two days after execution).

Check your “Available Balance for Exchange and Operations” to identify your net balance.

Did it help?
78

Deposit via TED in R$

Depositing on Avenue is only possible after your account has been approved! If we receive deposits before the account opening, the amounts will be returned to your original bank account. As soon as your account is opened, on your home screen you will receive the information available to make your first deposit into your Avenue account.

The deposit is made via TED from any Brazilian bank that you are the first account holder. The data for TED is available in your customer access in MY ACCOUNT > BALANCE > click on DEPOSIT – a window will open with the data for transfer.

We recognize your ownership by CPF and as soon as recognized (usually between 15 min and 2 hours), the amount is available in your Avenue account.

Check your home screen and you can now go directly to the Exchange tab and request the total or partial exchange of these amounts.

* Your bank may charge other fees.

Did it help?
79

Why cannot I access my Banking account via the web?

For now, the Banking tab is available only through your mobile app. The web tab will be available in the near future.

Did it help?
80

Is it possible to transfer funds from my investment account to the bank account?

The transfer limit from the investment account to the banking account considers the available balance already used in investments, which means balance resulted from the sale of assets or dividends.
Amounts transferred from Brazil to the investment account, through the currency exchange for investment, are blocked for transferring until they are used for the purpose of investment.

Did it help?
81

Deposit directly in US Dollars

When opting for domestic transfer, that is, in dollars, it will not be possible to generate the income tax report on capital gains available in your account, since Avenue has no way of determining the origin of the money and exchange rate used. Furthermore, if you decide to make the exchange to reais, a redemption limit adjustment request will be required prior to this transaction.
Did it help?
82

Deposit via TED in R$

There is no charge to receive money in reais on your Avenue account.

To request a withdraw, the amounts must be in reais.

Just click on your account’s home screen under “withdraw” (https://pit.avenue.us/withdraw), select the destination account and click “withdraw money”.

Did it help?
83

TED withdrawal in R$

There is no charge for withdrawals in reais using our exchange partner.

* Your bank may charge other fees.

Did it help?
84

Deposit in dollars (WIRE/third parties)

Domestic Deposit: US$ 8

International deposit for third party services: U$ 14

When making remittances in dollars, you will not be able to access our Tax Report for capital gains.

Third-party fees may be applicable.

Did it help?
85

How to transfer assets between broker-dealers?

Custody transfers between brokerage firms are conducted by brokerage firms, clearinghouses (custodians) or transfer agents through different transfer models, the main ones being: ACAT, DTC. DRS and DWAC.

This process generally takes between 4 to 8 business days to complete,as it consists of account verification, communication between responsible agents and transfer of positions. The request could be initiated by the destination or origin broker, depending on the transfer model.

If you would like to transfer positions from another broker to Avenue, please contact our relationship team via email: [email protected], sending the last statement from the original account, since then we can check the positions before starting the transfer.

IMPORTANT: Your account will be frozen duringthe transfer process to ensure its effectiveness. Therefore, it will be blocked for new purchase and sale operations in the period in which the transfer is in progress.

Did it help?
86

Available assets

Stocks;

ADRs – American Depositary Receipts;

REITs – Real Estate Investment Trust;

ETFs – Exchange Traded Fund.

Below follow the list with the criteria for selection and inclusion of assets to the platform:

– Market value above 100 million dollars, or with an average daily trading volume above 40 thousand dollars in the last 3 (three) months.

-Equity issuers with the price above of $1. If the price of the stock falls below $1, Avenue Securities will place the asset on the watch list. If the asset remains below $1 for the period of consequitive 30 days, shareholders may be informed that the asset may be removed from the list. If the asset remais below $1 for the period of 60 days, shareholders will only have the option to liquidate their position.

– ADRs – American Depositary Receipts that are listed on NYSE or NASDAQ.

-ETFs

You can look up for a specific asset by following the next steps: OPERATIONS> ASSET SEARCH. If you are not able to find the desired asset within the established criteria, please contact our customer service requesting more information about the possibility to include the asset that you are interested in. Please send an e-mail to our customer service team informing the name and the code of the asset. Also, in the subject please include the following: Asset Inclusion Request.

Did it help?
87

What kind of shares are available at Avenue?

What kind of shares are available at Avenue?

All shares traded on the Avenue Securities platform are common shares, and there are currently no preferred shares as an investment option.

Although all shares are of the same type, some companies may have two or more classes of shares, with different voting rights for each class.

The structure of more than one type of share is common for companies that want to maintain shareholder control with specific founders or executives. On Avenue you can also purchase fractional shares.

Did it help?
88

Fractional orders, how does it work?

Avenue makes it possible to acquire fractions of a unitary share. For example: if a share is quoted at US$ 1,000.00 you can request a purchase of US$ 300.00 for that share. In this example, your purchase will be 0.30 shares.

IMPORTANT to point out that fractional purchases can only be executed with the ” market” order type.

It is important to understand that fractional stock trading has additional risks and limitations that you must understand before executing.

Cost: the execution of a fractional order (less than 1 action) will have the same cost of executing an entire order. The brokerage commission will follow our current table, see “Costs and Taxes”.

Rounding: You can buy and hold up to eight decimal places in your account. This can affect the purchase of a dollar-order order. For example, if you request an amount of $ 100 on a security, your transaction may not total exactly $ 100 due to rounding (it may be a penny less, but it will never be more than the order amount, before commission is charged).

Rounding may also affect your ability to be credited for cash dividends, stock dividends and splits. For example, if you own 0.0001 of a share that pays a dividend of one cent per share, we will not credit your cash balance against a fraction of a cent.

Limit orders will not be accepted for the purchase of fractional shares, Avenue will only accept market or stop orders for fractional shares. Orders placed outside normal trading hours cannot be executed under these conditions.

Transfer of Fractional Shares: fractional shares are not transferable. If you close your account or transfer your account to another company, the fractional installment will need to be settled, resulting in possible commission charges. Fractional shares cannot be placed in the form of a certificate and sent by mail. They will need to be sold. The commission charged for the settlement may equal the fractional part, if the fraction is less than our minimum commission.

Did it help?
89

What are REITs (Real Estate Investment Trust)?

REITs (Real Estate Investiment Trust) are companies that own or finance properties that typically generate income. REITs allow anyone to invest in large-scale property portfolios in the same way that investors can invest in various sectors, through the purchase of shares listed on the stock exchange. If the investors opt for REIT, they can obtain greater liquidity than if they were to invest directly in physical properties. This type of asset is similar to real estate funds in Brazil.

Did it help?
90

What are ADRs (American Depositary Receipts)?

ADRs (American Depositary Receipts) are negotiable securities, issued and traded, backed by securities issued by foreign companies. In the case of the American market, these assets are called ADRs. These certificates of deposit allow you to invest in foreign shares without having to open an account with a broker in the country where the stock is traded, operate in currencies other than the dollar, or transfer funds to another country besides the USA. More information:

FINRA (https://www.finra.org/investors/insights/shopping-foreign-stocks-here-are-few-things-keep-mind)
U.S. SECURITIES AND EXCHANGE COMMISION (https://www.sec.gov/fast-answers/answersadrshtm.html)

Did it help?
91

What are ETFs (Exchange Traded Fund)?

ETFs (Exchange Traded Fund) are investment funds traded on the stock exchange, as well as shares, but which consist of different assets (REITs, fixed income securities, commodities, options, currencies, swap contracts, etc). ETFs from different sectors and countries are available on the Avenue platform.

More information:

FINRA – EXCHANGE TRADED FUNDS (https://www.finra.org/investors/learn-to-invest/types-investments/investment-funds/exchange-traded-fund)
FINRA – NON TRADITIONAL ETF FAQ (https://www.finra.org/rules-guidance/key-topics/etf/non-traditional-etf-faq)
FINRA – KNOW BEFORE YOU INVEST: VOLATILITY LINKED EXCHANGE TRADED PRODUCTS (https://www.finra.org/investors/insights/volatility-linked-exchange-traded-products)
FINRA – LEVERAGED AND INVERSE ETFS – SPECIALIZED PRODUCTS WITH EXTRA RISKS FOR BUY-AND-HOLD INVESTORS (https://www.finra.org/investors/alerts/leveraged-and-inverse-etfs-specialized-products-extra-risks-buy-and-hold-investors)

Did it help?
92

Digital Financial Advising offered through Avenue Global Advisors LLC

The managed portfolio is an automated management product that uses “robo-advisor”. This tool uses algorithms to build a customized invesment portfolio.

Your customized investment portfolio will be built based on infromation that you provided through questions such as: “What is your objective?”, “What amount do you want to save monthly?”, “What is your level of experience with investments?”.

After you have inputed the information, the robo-advisor will analyze the responses provided previsouly in the questionnnaire and prepare a portfolio based on your profile and objective.

Did it help?
93

Cash account and purchasing power?

Cash account means that transactions must be paid in full at the time of order execution.

The regulation of securities transactions are established by the Federal Reserve Board, in accordance with Regulation T. That is, purchases made in Cash Accounts are carried out only if the amount is available in the account at the time of purchase.

Not being able to operate short or leveraged, Purchasing Power is the amount of money you have available to trade on Avenue.

Sometimes you can see a difference between the value of purchasing power and the value available for withdrawal, and this is due to the fact that, after a sale, the settlement of these resources occurs in T+2.

The amounts executed from a sale made today will usually be available for withdrawals two days later, but your purchasing power is computed immediately if you do not have any blockages in your account (see further explanations in Good Faith Violation).

Did it help?
94

Can I trade short?

At this time, it is not possible to position yourself short on Avenue. For now, it is also not possible to trade options.

Did it help?
95

Investment support

Regardless of the plan you have on Avenue, through our Analysis tab, you will have access to several tools.
Good morning USA – Every morning – Monday through Friday.
The podcast that informs you and helps you to prepare for the possibilities that the American stock market offers. With Will Castro Alves, chief strategist at Avenue and Guilherme Zanin, bringing relevant information about the largest investment market in the world.
Early Call – A macroeconomic tour of news and data from markets around the world, with the experience and insights of Roberto Attuch Jr – CEO of OHM Research.
Thematic Lives – Our team brings content with important themes that can open your eyes to opportunities in the American stock market.
Investment Theses – It is an investment approach that helps investors to expose themselves to macroeconomic themes and trends through ETFs or related equities.
Please note that these contents are not recommendations to buy or sell any asset. These materials are provided for informational purposes only.
The contents are made by the Strategy team, approaching the sector’s macroeconomic scenario and then talking about investment alternatives.
Connection Avenue: weekly live that brings the most important topics and news for global investors, with Will Castro Alves and Guilherme Zanin.
For premium plan subscribers, they will have exclusive access to:
Analysis Room with Bo Williams and Early Call with Roberto Attuch Jr – are daily and interactive conversations about the market, with two experienced professionals.
Stock Screener – Powered by TipRanks and ETF Screener – Powered by CFRA – A tool that helps you to search assets according to the metrics and data that you are interested.
Featured Stocks – Powered by TipRanks – Find out how the analysts are feeling about companies listed on US stock exchanges. With Highlights, it is possible to learn more about the market’s expectations and the company.
Best Sectors – Powered by TipRanks – Helps you to obtain more information about the entire sectors rather than only the company. Find out what is trending and what happens in the most diverse segments.
CFRA Report – CFRA is one of the largest analysis houses here in the US. Also, in our website we have a detailed report available for today’s largest companies and market funds.
In the report you will find an overall information about the asset, as well as cost assessment, risk assessment, representativeness in relation to the sector, comparison with other similar assets, among other information.
These new features were developed by Avenue and have recommendations that were prepared by TipRanks.
TipRanks:
– Provides up-to-date recommendations from professional investment banking analysts and financial firms around the world;
– Aggregates stock ratings made on NASDAQ and NYSE stocks;
– Tracks the performance of analysts and bloggers who publish stock advice;
– Monitors the gains made by the main hedge funds and members of the companies;
– TipRanks can be used to extract information based on investor equity data, accompanied by simple graphs.
Did it help?
96

Is there an opening fee?

We do not charge an opening account fee. Check our full costs at: https://avenue.us/en/costs/

Did it help?
97

Trading costs

There are two different plans: the zero brokerage plan and the premium plan.

o Zero brokerage plan: Send up to 3 orders monthly, there is no cost

o Premium plan: Besides offering several resources such as exclusive access to reports and analysis from our experts, costs are charged only when orders are sent:

• Orders executed up to US$ 1,000.00* – Cost: US$ 2.50
• Orders executed from US$ 1,000.01 to US$ 2,000.00* – Cost: US$ 5.00
• Orders over US$ 2,000.00 * – Cost: US$ 7.50

Execution of orders carried out by the trading desk: cost of 0.5% per volume operated or a minimum of US$ 20.00 for each operation.
* Operated volume.
** The cost of execution will be from US$ 1 per transaction, with the minimum amount negotiated in the order of US$ 5.
ps.: If the 10 brokerages provided in the Free Brokerage Plan are exceeded, the aforementioned costs will be applied.

Did it help?
98

Commission Packages

Avenue always seeks to democratize investments by facilitating access to the U.S. financial market for all investor profiles. With this mission in mind, we offer two commission plans:
Commission free plan: gives you 10 free trades per month, provides access to a summarized platform with only the basic tools.
Premium plan: allows access to the full avenue platform, paying the regular commission fees for each operation.

When you are logged in on your online access click on “Hello, name” and see PLANS. To choose one, just click SIGN at the end of the descriptive table.

There are no monthly fees for the plans. The cost difference between them is the brokerage fee.

To help you better understand the advantages of each plan follow the video above.

Did it help?
99

Maintenance and Custody

After the third month of no asset transactions* in your investment account, a monthly inactivity fee of $0.50 will be charged for accounts that have a total invested between $0.01 and $2,500.

IMPORTANT: The charge is only applied while the account remains inactive. There will be no charges on accounts with zero total invested.

*Transactions in the stock market, operations with cryptocurrencies or being positioned in investment funds, bonds or managed portfolios are considered transactions.

Did it help?
100

What is the cost to transfer my shares?

ACAT (local/USA)
Imput: US$ 0
Exit: US$ 75

DTC (local/international)
Imput: US$ 0
Exit: US$ 25 per position

DRS (local/USA)
Imput: US$ 115
Exit: US$ 115 per position (only conversion from Streel Name to Person Name)

DWAC (local/international)
Imput: US$ 100 per position
Exit: US$ 100 per position
Reject: US$ 125 per position

Did it help?
101

What is the deposit or withdrawal cost?

Through Avenue systems there are no costs for depositing or withdrawing to Brazilian accounts.

Deposit and withdrawal of amounts in Reais via TED: There is no charge by Avenue to receive or redeem amounts in Reais.

– DEPOSIT: R$ 0.00

– WITHDRAWAL: R$ 0.00

 

Domestic bank deposit (USA): There is no charge for receiving amounts transferred in the USA. Before, it is necessary to send proof of ownership in the account, see that we will only receive funds if the account is in your name (same ownership in the Avenue account).

– USA Domestic Deposit: US$ 8.00
Auxiliary IR reports will be disabled

– International Deposit: US$ 14.00
Auxiliary IR reports will be disabled

 

Withdrawal to domestic bank (USA): After proof of ownership in the account, you can redeem the funds without any problem (WIRE fee).

– USA Domestic Withdrawal: US$ 25.00

 

International shipments by another vehicle are subject to proof of ownership in the account.

– International Withdrawal: US$ 45.00

 

When making deposits or withdrawals by another vehicle, proof of ownership in the source / destination account will be required. Bearing in mind, when the deposit is made directly in dollars, it will not be possible to make the Income Tax on capital gains report available in your account, since Avenue has no way of determining the origin of the resource. Essential information for declaring capital gains in BR (GCAP), where it is necessary to inform whether the values were acquired in national (BR) or foreign (US) currency.

Did it help?
102

What is the exchange cost?

Exchange cost: R$ 0.00

IOF (0,38%)

Dollar rate: commercial dollar + spread

Did it help?
103

Other Fees

Check our schedule of fees here: https://avenue.us/en/fees/
Did it help?
104

What happens if Avenue fails or closes?

By regulation, Avenue is a member of the Securities Investor Protection Corporation (SIPC), a corporation which protects its members’ securities clients for up to US$500,000 (including US$250,000 in cash payment requests). You can check out Avenue’s registration at www.sipc.org. If you are non-US customer, your cash balance may be held by an affiliate of Avenue Securities.
Did it help?
105

What are the rates and costs of the Avenue Banking account and the Avenue card?

The Avenue Banking account and avenue card do not have monthly maintenance fees. We emphasize that there will be an incidence of fees on withdrawals, sending the physical Avenue card (if requested) and in transactions in other currencies, by the card operator (Mastercard). See our tariff for more information.

Did it help?
106

What is the Securities Investor Protection Corporation (SIPC)?

SIPC is a non-profit organization created in 1970 under the Securities Investor Protection Act (SIPA) that provides limited coverage to investors in their brokerage accounts in the event that a broker becomes insolvent. All broker dealers that do business with the investing public must be members of the SIPC. The protection of the SIPC is limited. It covers the replacement of missing shares and other securities up to (the maximum of) US$ 500,000, with a maximum of US$ 250,000 in cash.

This protection is only used when a company is deactivated due to financial circumstances in which the customer’s assets are absent – due to theft, conversion or unauthorized trading – or are at risk because of the company’s failure.

Avenue Securities is a member of the SIPC.

More information is available upon request on the SIPC website

Did it help?
107

What is the exchange rate adopted when I use the Avenue card?

When transacting in another currency, Mastercard will convert the local currency at a commercial rate when the purchase is settled in your Avenue Banking account. 

There are no additional fees charged by Avenue when using your card abroad.

Additional charges may apply by Mastercard.

Did it help?
108

Will the Avenue card have any points programs? Will we be entitled to some cashback on our purchases?

For now, we don’t have a points or cashback program available. We hope to provide news soon!

Did it help?
109

Registration of shares in the United States

The assets of a brokerage account remain under the name of the broker, rather than the name of the individual who is the legal owner of a security.

Although the name on a certificate is not that of the individual, he is still listed as the actual owner and beneficiary and has the rights associated with the asset.

In many cases, when you buy or sell securities at an American broker, your name is not actually on the stock or bond certificate. The name that appears on the certificate is that of the broker, and this is called in the USA “Street Name”.

In this way, whenever a client needs to buy or sell shares, the broker is readily able to allocate a portion of its position as needed.

You can read more at: FINRA – ITS YOUR STOCK, JUST NOT YOUR NAME: EXPLANING STREET NAMES

Did it help?
110

Why is my magnetic stripe transaction being declined?

Swipe transaction attempts may be declined at vending machines that have the option to use by chip or NFC.

This is a security mechanism that tries to prevent fraudulent transactions, as new reading technologies are more secure.

We suggest that, where available, use chip or approach payment.

Did it help?
111

What is Street Name?

Brokerage or clearing firms usually hold street name titles due to the complexity of tracking each stock certificate for each individual. Almost all brokers hold securities electronically, without physical certificates.

The holding of individual titles in street name is done for several reasons, we highlight the two main reasons:

Convenience: it is much more convenient for brokers to carry securities on their behalf, as securities can be easily transferred between parties. Imagine the additional amount of work that would take place if the actions were individually on behalf of each customer. Every time the customer needed to sell shares, the broker would have to find the exact shares he owns and deliver them to the buyer, who would then have to send the shares back to the company so that the name on the certificates would be changed to the new one. owners name. By keeping bonds in street name, the broker can avoid most delays associated with the transfer of ownership and quickly settle trades.

Security: If brokers had physical security certificates, there would be an increased risk of physical damage, loss and theft. By keeping them in street name, brokers are able to retain securities electronically, effectively reducing the likelihood of any problems occurring. This security is also extended to payment security. By keeping the bonds in street name, the broker is ensuring that a bond will be delivered immediately when a transaction occurs. This eliminates any uncertainty that would exist if the customer was responsible for delivering security each time a transaction occurred.

You can read more at: FINRA – ITS YOUR STOCK, JUST NOT YOUR NAME: EXPLANING STREET NAMES

Did it help?
112

Are my foreign exchange limits any different when using the after hours foreign exchange service?

No. Your existing exchange limits remain the same.

Did it help?
113

What is a Good Faith Violation (GFV)?

“Good Faith Violation” – (watch our explanatory video below) occurs in situations where you buy a title and sell it before paying in full for the initial purchase with funds settled. Only cash or proceeds from the sale of fully paid securities qualify as “liquidated funds”. Selling a position before it is paid out of liquidated funds is considered a “breach of good faith” because no good faith effort was made to deposit additional money into the account prior to the settlement date. The following examples illustrate situations that may incur violations in good faith.

IMPORTANT! Accounts with three “Good Faith Violations” in a period of 12 (twelve) months will be restricted to the purchase of securities with cash settled for a period of 90 days.

Example 1:
Available money = $ 0
On Monday morning, a customer sells Y shares, receiving US$ 5,000 in account funds.
On Monday afternoon, the customer buys X shares for US$ 5,000
If shares X are sold before Wednesday (settlement date of the sale of Y), there will be a breach in good faith, since shares X are not considered fully paid before the sale.

Example 2:
Available money = US$ 5,000
On Monday morning, a purchase is made for US$ 5,000 of share X.
On Monday at noon, the customer sells stock X for US$ 5,500
Near the market close, the customer buys $ 5,500 of share Y.
At this point, no good faith violation occurred because the customer had sufficient funds to purchase X.
If Y is sold before it is paid (liquidation), a violation of “Good Faith” will have occurred.

Example 3:
Available money = US$ 10,000
Unpaid cash sale credit = US$ 5,000
(referring to the sale made on Friday – settlement on Tuesday / T+2)
On Monday morning, the customer buys US$ 15,000 of share Y.
A breach of “Good Faith” occurs if that customer sells share Y on Monday.
The purchase is not considered fully paid because the US$ 5,000 is not considered sufficient funds until it is paid off on Tuesday.
For more information visit: INVESTOR ALERTS AND BULLETINS

Did it help?
114

What are the after hours foreign exchange service operating hours?

Service is available Monday to Friday from 18:00 to 8:59 (BRT).
On weekends and/or holidays, service is available 24hrs (BRT)).

Did it help?
115

Contact us

Our service is available Monday through Friday from 10:00 am to 7:00 PM, (Brasília time) via chat, phone and email.
Our service follows the standard calendar of US national holidays, and will always be available on stock exchange trading days (NYSE and NASDAQ).
+1 (786) 220-7233 (US)
+55 11 4380-7897 (Sao Paulo)
4005-1108 (Capitals and metropolitan regions)
0800-760-0330 (Other regions)
Whatsapp: +55 (11) 4210-4456
Chat: self-service available every day of the week. Agents available Monday through Friday from 10:00 am to 7:00 pm (Brasília time).
Did it help?
116

How long does it take to receive an after hour foreign exchange order?

Money will arrive in minutes to your Investment*, Crypto and Avenue Banking account.

*In case you perform a after hours foreign exchange to the Investments account, the amount can only be used to purchase Stocks, ETFs and Funds during market hours.

Did it help?
117

Checking your registered email

Your registered email at Avenue, in addition to being an access key, it is our main communication channel.

Make sure that your email is always up to date and that you do not have any blockage to receive important communications from the broker and clearing house.

If we have reason to believe that your email is incorrect, your account may be temporarily restricted until we can confirm your correct email address for safety reasons.

In this case, you will receive a notification via SMS requesting to update your email address. Prolonged problems with your email address can result in an account restriction.

Did it help?
118

Who can use the after hours foreign exchange service?

After hous foreign exchange service is available to all Avenue customers and it allows you to send money to your Investment*, Crypto and Avenue Banking account.

*In case you perform a after hours foreign exchange to the Investments account, the amount can only be used to purchase Stocks, ETFs and Funds during market hours.

Did it help?
119

What is MFA and why does Avenue ask for confirmation of access each time I log in?

Multi factor authentication (MFA) adds another layer of security to your account.

It is a safer option because it requires two sources of verification: something you know (your password) and something you have (your phone).
In this case it is more difficult for a hacker to gain access to these two information, so we recommend using two factors to protect your account at all times. Check the security tab.

The MFA is always sent via SMS. If not, you can request by whatsapp or call (voice).

Make sure your phone number is entered correctly and that you are using a cell phone number, not a home phone number.

Did it help?
120

What are the after hours foreign exchange benefits?

Easily buy USD Currency before and after market trading hours.
Money is made available in minutes in your Investment*, Crypto and Avenue Banking account.
Service is available on regular business days, federal holidays (BR and US) and on weekends.

*In case you perform a after hours foreign exchange to the Investments account, the amount can only be used to purchase Stocks, ETFs and Funds during market hours.

 

 

 

Did it help?
121

Market and Holidays opening hours

The US stock market opens at 11:30 am and closes at 6:00 pm – (BRT – Brasília Time)
You can send orders at any time during or after business hours but will only be executed during market hours. Outside of business hours, Stop or Limited orders are accepted. Check here the complete list of market holidays: NASDAQ – Stock Market holidays
Did it help?
122

What is a after hours foreign exchange transfer?

The after hours foreign exchange service allows you to buy USD currency before and after regular market trading hours.

Did it help?
123

Trusted contact

We offer you the opportunity to list a trusted contact while signing up, should your contact information become out of date, or if you become disabled. Collecting this information is purely preventive and does not alter your Avenue experience.

This contact is not mandatory, but it is recommended. Click here to learn more: FINRA – Trusted contact

Did it help?
124

How to manage your data and account settings on Avenue?

Login to your account and follow the next steps: Profile > Security. Here are some important features:
– Enable code via SMS or via App (token).
– Enable MFA – sending the authentication SMS (token) can be disabled by logging into your account. Although we offer this option, we do not recommend it, as SMS authentication makes access to your account more secure. If you choose to disable SMS, know that only you (customer) have the power to disable this functionality.
– Change password – enter your current password, then the new password and confirm it later. Click “Change password” to confirm. It is important to note that the password must contain at least 8 characters, one character with a capital letter and at least one of the symbols: @ # $% &
If you have started your registration and do not remember the registered password, you can click on “Forgot my password”, enter your e-mail and a token (code) will be sent via SMS to your registered cell phone that will enable the registration of a new password.
Did it help?
125

How do I request an exchange limit increase?

You can request a limit increase through the following path: tab Exchange > Change Limit or through the Profile (icon available at the top of the page next to the chat) > Exchange Limits.
You must upload a copy of your ID (RG or CNH documents), proof of residency for the past 3 (three) months. We will not accept proof of residence on behalf of a third party (except on behalf of your spouse or on behalf of your parents if you are single).
Once the documents are annalyzed, the annual exchange limit available will be updated to up to US$ 18,000 per year.
If you already have this limit approved and you want to increase it even more, you will need to upload your last income tax return together with the delivery receipt. This way we will be able to adjust your limit based on the declared income and assests.
After uploading any document, it is necessary to return to the “Exchange Limits” tab and request the increase by clicking on “Request change”. The process is simple and fast!
The calculation for the exchange limit, based on your tax returns, is calculated according to the amount received in the last year (50% of net income) added up to your liquid assets (funds, savings, stocks and other assets with imediate liquidity).
Important: If the calculation based on your tax return shows an amount lower than US$ 18,000, your exchange limit may be reduced to be in accordance to the financial capacity attested to in your documents and it won’t be possible to return to the previous level.
Did it help?
126

How to view my portfolio?

In the My Account tab you will find your complete portfolio, with the current value of your investment portfolio. At the top of the page you also have quick access to your last orders sent and the current status.

Below is your Balance – that is, your available financial resources, both in reais and in dollars.

In Shares you can consult the positions in shares, REITs or ADRs that you have acquired, their respective values, quantity and profitability.
In ETFs you have access to the investment funds that make up your portfolio.

By clicking on the asset icon, you will have the following information: graph view, position, additional and company information. On the right side of the screen, the ticket will be available for buying and selling assets.

Did it help?
127

How to execute an order?

Below is a step-by-step guide to assist you on buying and selling operations on the platform:
1 – After logging in, click on the “Investments” > “Self-Directed” tab.
2 – To include new assets, you can search for the company name or the asset code (ticker). Click the plus sign (+) Add new instrument, to add a new asset, then type the company name or code you are looking for, and then click the plus sign.
If you just want to see asset information, click Find Asset.
All the included assets will be in the “Investments” tab for you to follow the quotes. If at any time you want to delete a previously selected asset, just click on delete to remove it from your selection.
3 – After adding the assets, return to the “Investments” tab, and the asset will already be available in your selection. In the bottom of the page you will see the ETF’s separeted.
To send an order, it is necessary to click on the asset table, which will provide more information about it. Graphs and Additional Information about the Company – such as market value, billing, dividend yield, among others, will be available for reasearch.
4 – Once the asset is selected for purchase or sale, it is possible to choose between four types of orders:
Market order – the market order executes immediately at the best available price, without guaranteeing a specific price. The best price follows the “National Best Bid and Offer” (NBBO) which is the US regulation that obliges brokers to negotiate the best “bid” and “ask” available on the market for their clients, at the time of execution.
The market order (quantity) – for purchase or sale: you will need to fill in the desired amount starting from right to left.
The market order (value) – not available for sale: you will need to fill in the estimated value (US$) you wish to invest in the asset
Please note that the minimum value of an order is 5 dollars and that it’s possible to trade a fractional amount of a share in the stock market, not just the total amounts of an asset.
Limit Order – The limit order consists of determining the amount for which the investor intends to buy or sell the asset. The execution will be subject to the equivalence between the purchase / sale amount informed by the investor and the active value in the market.
Stop Order – the stop order consists of placing a “trigger” on the market so that when the price of an asset reaches or passes the stipulated value, this mechanism is triggered, and the programmed order is sent to the market.
IMPORTANT – Chat or e-mail orders will not be accepted. To send orders through Avenue, the customer must submit them directly through the logged online access, if necessary, contact us through our customer service phone number.
Did it help?
128

Why was my order rejected?

The most common reasons for order rejection:
• Asset not traded on fractional;
•Place an order with the market closed (market opening hours: 9:30 am to 4:00 pm – EST time);
• Insufficient funds/ currency exchange not yet settled (check if the funds are available to trade) – currency exchange D+1 will only make the funds available to trade on the next business day;
• Account freeze for Good Faith Violation (to find out more, go to https://avenue.us/?s=good+faith&post_type=faq);
• Assets are no longer listed in the stock exchange.
To verify the cause of an order rejection, go to the “Investments” > “orders” tab, then click on the rejected order.
Did it help?
129

How do I cancel my orders?

Go to the ORDERS tab, where you can cancel only those orders that are in the “Open” status. Click CANCEL and a confirmation window will appear with the description of the asset and the order value. To finish, click on CANCEL ORDER.

Did it help?
130

How do I view my orders?

Click on “Investments” > “Orders” tab, you will be able consult all the requested orders. You also have the option to classify them by:
Type: All, Buy or Sell.
Status: all, accepted, new, partially complete, complete, canceled, rejected..
By clicking on each order you will have access to all the details of the operation.
In the tab Reports, you can check your Brokerage Account Statement which contains information such as: date of purchase, schedule, liquidation date, purchase/sale description, acquisition value and total account balance. Through the Avenue app, you can check the descriptions of submitted orders by clicking on “Hi, your e-mail”, then click on “My orders”.
Did it help?
131

What happens if I own a stock that has been delisted?

The delisting of an asset from the stock exchange can occur due to a decision from the American government, the stock exchange, or the issuing company itself.
If a stock you own is delisted, you can only sell it over the phone by contacting our call center:
+1 (786) 220-7233 (US)
+55 11 4380-7897 (Sao Paulo)
4005-1108 (Capitals and metropolitan regions – BR)
0800-760-0330 (Other regions – BR)
When an asset is delisted, the market data on the platform no longer reflects the current share trading price. Contact us if you choose to sell the paper and the sale can be made directly by the trading desk.
Did it help?
132

How do I declare my tax on profits and capital gains?

At Avenue, you are investing in the American Market as a foreign investor (hence the need to complete the W-8 form in your registration). In the U.S you can invest in the market as a tax resident of a foreign country, but be aware that part of the income (dividends) on your investments will generally be taxed directly by the IRS.
It is important to stress that the information and declaration of income and capital gains obtained by the investor in his country of tax residence is his sole responsibility.
Avenue provides general information and reports to assist with tax returns on investments made by clients. Download now our complete tax return manual here exclusively for tax residents in Brazil.
Our main objective is to provide investors with practical and objective information on how to fulfill the obligations related to investments made in the USA. However, we always recommend that the investor seek the guidance of specialized and reliable professionals to follow the procedures required by the tax regulations of his country.
Avenue Securities will not be responsible for any losses arising from errors, inconsistencies, omissions or any other matter involving the calculation, collection and reporting of investments, income and capital gains earned abroad by the investor.
The information provided through support reports is of a general nature and cannot be used as a substitute for specific tax, legal or investment planning advice. Investors should seek information and, when they see appropriate, seek professional advice on potential tax consequences associated with buying, selling, holding or disposing of securities under the laws of their country of citizenship, residence, domicile or incorporation, as well as to assist with legislative, administrative or judicial changes can modify the tax consequences. There is no guarantee that the tax rules in force at the time an investment is made will remain in effect for the period in which the investment is made.
Did it help?
133

Where can I find information for income tax returns?

We provide Avenue customers that are Brazilian residents with some auxiliary reports on the Tax Report statement. These reports are not a substitute for eventual tax advice. We concentrate in a simple way, on a monthly basis, the information necessary for filing and collecting taxes.*
You can find the information for income tax declaration on Avenue’s platform, under Reports.
We provide an annual report, an income report, a capital gains report and DARF creation directly from the platform.
Income report: An auxiliary report for a simple conference to declare earnings received. In it, you can easily find all the dividends received in the month.
Capital gains: Auxiliary report for a simple conference to calculate Capital Gains. Whenever assets are sold, the report will be generated for your conference. The calculation must be done using GCap.**
From the Capital Gain report, it’s possible to create the DARF directly on the platform.
You also have access to the Income Tax Manual, for help with declarations.
* Only available to customers with Brazilian tax residency.
** Available only to customers who use the partner bank for the exchange. Deposits made directly in dollars, or by other banks will not have the necessary information for the disclosure of the report.
IMPORTANT: We recommend the detailed reading of all notes and complementary information provided in the reports.
Watch above our video tutorial on how to declare Capital Gain:
Did it help?
134

How does the payment of dividends work?

Dividends are paid directly to your brokerage account approximately 2 to 3 business days after the payment date. You will be entitled to a dividend if you hold a share up to the ex-dividend date.

The dividend amount is generally proportional to your participation. This includes fractional shares. For example, if a company pays a dividend of US$ 10 and you hold 0.5 shares, your dividend will be US$ 5 (less any applicable withholding).

Did it help?
135

IOF

The IOF (Brazilian Tax on Financial Operations) will vary depending on the on the purpose of the conversion.
Exchange from real to dollar, If directed to the investments account is 0,38%, and if transferred to the Banking account is 1,1%.
Exchanges from dollar to real, either originating from the investments or Banking account are 0,38%. The tax will always be paid when carrying out exchange transactions, whether from reais to dollars or from dollars to reais.
Did it help?
136

Brokerage Account Statement

This report contains all trades and movement in dollars made in the account, including dividend payments.

Please note that you will also receive official statements for your account on a monthly basis. If there is no activity in the account, statements will be sent quarterly. You can retrieve your official statements by going to REPORTS > CLEARING ACCOUNT STATEMENT.

Did it help?
137

Orders Report

On desktop, check your orders through Investment -> Orders.
On the app, check your orders through Menu -> My Orders.
As soon as an order is submitted, it is also possible to check the order status in the Notifications tab (bell icon).
Did it help?
138

Orders Confirmations Report

List of the brokerage fees with all the order information.

Here you can download the confirmation of all transactions executed, including details such as the day of execution and settlement, price, and other information.

Did it help?
139

Extract on Clearing account

The “Account Statement” is the monthly statement of your account, generated up until the fifth business day of the following month. In this report, a complete summary of information about your account is shown, such as: balance, transactions and positions on each asset.
Available on reports > Clearing Account Statement.
Did it help?
140

Statement of Avenue Meios de Pagamento

In this statement, you can verify the transations in reais, such as: deposit, withdrawal and currency exchange.
Available in Reports -> Avenue Meios de Pagamento Statement.
Did it help?
141

Why is my transaction being denied when swiping the card?

Transaction using mag stripe (swiping the card) can be denied on POS terminals that have the chip or NFC options.

This is a mechanism to avoid fraudulent transactions, as new reading methods are safer.

Whenever available, we suggest you to use your chip or pay using a contactless method.

Did it help?
142

Currency Exchange transactions report

Keep track of your completed exchange operations and verify the status of each one of them:
Real to Dollar exchange:
Immediate: Immediate conversion, available from 9:00 am to 3:25 pm;
Standard: Conversion is processed in the following business day, available on the platform until 6:00 pm.
Dollar to Real exchange:
Immediate: unavailable;
Standard: Conversion is processed in the following business day, available on the platform until 4:00 pm.
To visualize the information about your request, access: REPORTS -> CURRENCY EXCHANGE TRANSACTIONS REPORT.
Did it help?
143

Notifications

Follow your account’s activity through the bell icon located to the left of the “Hello, your e-mail” tab on the platform.
You will receive a notification each time there is activity on your account, such as: depoists, order submissions, exchanges, credit of dividends, withdrawals, and so on.
You can see all notifications by clicking on “SEE ALL”, and also to mark them as read.
Did it help?
144

Why am I receiving email notifications from Evolve Bank & Trust and i2c Inc.?

All products available through Avenue Cash are provided in partnership with Evolve Bank & Trust, a member of FDIC, so by opening an Avenue Cash account, you are establishing a Deposit Account with Evolve Bank & Trust.

In this way, Evolve, through its third-party companies such as i2c Inc., can notify Banking customers regarding transactions and experiences issues, for instance blocked, rejected and/or suspicious transactions.

If you have any questions about the content of the email, you can contact us via live chat or telephone from 9:00 am to 6:00 pm (BRT) in the channels below:

– Chat available on the website: www.avenue.us
– Telephones: 0 800 770 4800 (BR) / 4000 1466 (BR) / +1 800 417 0105 (US)

Did it help?
145

I would like to make a transfer to other Avenue Banking customers, how do I find the email from the recipient account?

Ask the beneficiary of the transfer for the registered email linked to his/her Avenue profile. The beneficiary can check this information by Login in to Avenue App –> click on Home > Name > Profile > My Personal Info.

Did it help?
146

How can I make sure the recipient's account email is correct?

We recommend that before you start a internal transfer, you confirm with the beneficiary that the email belongs to him/her. Upon initiating an internal transfer, after inputting the beneficiary’s email, the system will show the recipient’s first name and last name as it appears in our records. Make sure the name matches the person you intend to transfer before confirming the transfer.
Please note: If the beneficiary’s email address you provide is not found or incomplete, the system will display an “invalid e-mail” message.

Did it help?
147

How may I give a feedback or suggestion?

For any feedback or suggestions, send us an email to [email protected] and we´ll forward it to the responsible team.

Did it help?
148

How do I view my remaining available limit after performing some transfers?

You will be able to view your remaining limit at the time of selecting the amount to be sent to the beneficiary.

Did it help?
149

What are the internal transfer limits to other Avenue Banking customers?

The internal transfer limits are:
Daily up to $1,000
Weekly up to $3,000
Monthly up to $5,000

Did it help?
150

How should I proceed to report a lost or stolen debit card?

You should immediately prooceed to block your Avenue Card through our Mobile App and send an email to [email protected].

Did it help?
151

Can I transfer money to someone else's investment account at Avenue?

No. The internal transfer is only available to other Banking accounts at Avenue.

Did it help?
152

What information is required to transfer to other Avenue Banking customers?

To perform an internal transfer to another Avenue Banking customer, you will need to provide the beneficiary’s email address that is linked to the user’s Avenue profile.

Did it help?
153

I have been the victim fraud or scam and I do not have mobile access to the app. What should I do?

If your cell phone was stolen or you do not have access to the Mobile App, click here to request an emergency block on your Avenue Card and also contact us via e-mail at [email protected].

Did it help?
154

What are the benefits of making a transfer to other Avenue Banking customer?

Our internal transfer service allows you to move money fast, easily, while being fee-free. In addition, you will be joining Brazil’s largest globalizer network.

Did it help?
155

Who can make a transfer to other Avenue Banking customer?

Avenue customers who have an active Banking account can send money to friends and family who also have an active Avenue Banking account. Making a transfer is is easy, fast and realiable.

Did it help?
156

I made an internal transfer to another Avenue Banking client and the funds were not credited. What am I supposed to do?

Check your Recent Activities to ensure that the internal transfer did take place and confirm that the recipient email included on the transaction is correct. If the transaction was debited from your account and the recipient’s e-mail information is correct, please contact our customer service so that a trace case can be opened.

Did it help?
157

How do I make a Deposit to my Avenue Banking account?

After opening your Avenue Banking account, you can make a deposit and use your Avenue card by transfering money from your own account at another brazilian bank via PIX or TED to the Avenue Meios de Pagamento no Brasil account:

Bank: 144 – Bexs
Agency: 0002
Account: 44326767-7
Client: Avenue Meios de Pagamento Ltda
CNPJ: 28.444.640/0001-00
Purpose of use: “credit into account”

If you prefer, you can transfer via PIX, as well! Our key is: [email protected]

Once the funds are identified by us, you can initiate a same day or next day remittance transfer (from R$ to US$) under the Exchange tab and choosing the appropriate Availability option.

Did it help?
158

What are the operating hours in which an internal transfer can be performed to other Avenue Banking customers?

You can perform an internal transfer between 05:00am and 01:00am (Brasilia time) / 4am to 12am EST.

Did it help?
159

Why do I need to specify the reason for the transfer to other Avenue Banking customers?

Transfer purpose must be provided to meet regulatory and internal control requirements. The information will not be shared with third-parties.

Did it help?
160

Can I make an internal transfer using Avenue's website?

The internal transfer service to other Avenue Banking customers is only available via mobile app at this time.

Did it help?
161

How long does it take for the internal transfer between Avenue Banking customers to be credited to the recipient's account?

An internal transfer performed within the operation hours will be debited and credited instantly.

Did it help?
162

I received an error message that the recipient's email is invalid. What am I supposed to do?

You should contact the beneficiary and ask him/her to check the email address linked to their Avenue Profile. To find the registered email asked the Recipient to login to the app > click on Home > Name > Profile > My Personal Info.

Did it help?
163

I received an internal transfer, but I do not recognize the sender. What am I supposed to do?

Please contact our customer service to report the case. Our service team will contact the sender.

Did it help?
164

Can I use my Avenue Card to make purchases in a currency other than USD?

Yes, your Avenue card allows you to make purchases in any currency other than USD. The currency conversion for purchases made in a currency other than USD, will be determined by Mastercard.
Additional charges may apply by Mastercard.

Did it help?
165

I made an internal transfer to an incorrect email. What should I do?

Please contact our customer service to report the case. Please note that once a transfer has been confirmed and it has been debited from your account, Avenue cannot guarantee the reversal transaction. Our team will attempt to recuperate the money by contacting the recipient of the transaction, however the same has to consent to reverse the transaction, as determined by U.S. Regulation.

Did it help?
166

Are there any fees to make an internal transfer to other Avenue Banking customers?

No. Internal transfers are fee-free.

Did it help?
167

What is the minimum age to open an Avenue Banking Account?

You must be 18 years of age or older to open an Avenue Banking account.

Did it help?
168

I made an internal transfer, how do I view the transfer receipt?

To view your internal transfer receipt, login to the app > Recent Activities > Click on the transaction > the receipt will be displayed then.

Did it help?
169

I attempted to make an internal transfer and could not complete it. How should I proceed?

Here are some trouble shootings steps you should perform:
– Make sure there’s sufficient funds on your account to perform the transfer. If there’s insufficient funds, you will need to add money to your account.
– Make sure the recipient has opened their Avenue Banking account. They can do so, by clicking on the “Banking” tab on the mobile app.
– Ask the recipient to confirm that you have their correct email address.
If you still have problems, please contact our customer service for support.

Did it help?
170

When making online purchases, which billing address should I use?

You should use the same billing address that is listed on your Avenue Bank account. Please note that some merchants in U.S. will only accept a U.S. billing address.

Did it help?
171

I can't see the option to transfer to someone else on my Avenue App. What should I do?

Make sure you are using the latest App version. If not, you will need to download the lastest version.

Did it help?