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Pending transactions are transactions that haven’t been fully processed yet, when you make a purchase with your debit card. Meaning, the transaction still needs to be fully authorized prior to posting to your account.

Please note that the final amount of a posted transaction, may be different than the initial amount presented while the transaction was in pending status. There may be an foreign exchange difference between the time of the authorization and posting of transaction. This can also happen in cases where tips are included in the payment.

Avenue Securities clients will be able to open an Avenue Banking account via our mobile app under the Banking tab. To open an Avenue Banking account, you will need to read and accept the terms & conditions.

The option to receive your salary via an ACH Direct Deposit to your Avenue Banking account from other banks will not be available at this time. Service will be available in the near future.

The option to send funds through Wire Transfers or ACH from your Avenue Banking account to other banks will not be available at this time. Service will be avaivlable in the near future.

The option to receive ACH and/or Wire Transfers from other U.S. Bank accounts to your Avenue Banking account is not available at this time. Service will be made available in the near future.

Some merchants do not accept international card transactions, that is, cards issued outside Brazil. This matter is defined by the establishment itself and not Avenue.

The daily limit for purchases is US$6000.00 and for withdrawls is US$1000.00.

Transactions made with your Avenue Card will be debited directly from your Avenue Banking account.

– U.S. Checking Account;
– Linked to your investiment account
– Global coverage;
– Avenue Card (part of Mastercard Network) ;
-No monthly maintenace fee or per transaction ;
– 1.1% IOF, when you perform a money transfer to fund your Avenue Banking account from Brazil, instead of 6.38% IOF per transaction, if you make purchases using a debit card issue in Brazil;
-Purchase of USD currency using the commercial exchange rate

Avenue Cash offers a U.S. bank account in partnership with Evolve Bank & Trust, a member of the FDIC, which insures deposits of up to US$250,000.00 per account holder. When opening your Avenue Banking account, you will receive a virtual card, which can be used to make purchases online and/or in-store by using Apple, Google and/or Samsung Pay. You can order a physical debit card through the mobile app. Refer to our schedule of fees for more details. The Avenue card can be used worldwide where Mastercard is accepted.

*Please note that the option to send/receiving money via Wire Transfer or ACH to/from your Avenue Banking account is not yet available.

As a enhanced security feature, Digital wallets create fictitious card numbers to mask card data and protect your information.

Your Avenue card is compatible with Apple, Samsung, and Google Pay. To add the Avenue card you your digital wallet, just open the digital wallet app on your smartphone and follow the instructions. You will need to enter the card number, name, expiration date and CVV code. The verification of the card can be done through an SMS token or E-mail. If you encounter any problems during the process, please contact our customer service.

Please be advised that Mastercard will perform the currency conversion to the equivalent dollar amount at the moment in which the purchase is settled to your Avenue Banking account. There is no additional fees charged by Avenue when using your card abroad.
Additional charges may apply by Mastercard.

Please be advised that for withdrawals made at ATMs within the U.S. and abroad, a fixed fee of $2.00 per withdrawal will be applied. For withdrawals made exclusively within Brazil, there will be a 3% Fee charged on the total withdrawal amount. In either case, additional fees may be assessed by the ATM terminal. You will be prompted to review the fees, prior to continuing with the ATM withdrawal.

There is no monthly maintenance fee to use your Avenue Banking account and card. You will be assessed an ATM withdrawal fee and card delivery fee, if requesting a physical card. Refer to our Schedule of Fees.

A monthly bank statement will be available in our Mobile App. Additionally, your balance as of December 31 will be displayed in Reais in your annual income tax report.

Your Avenue card is linked to an U.S. checking account. Therefore, your Avenue Banking account is not subject to Brazilian taxes.

The IOF for money transfer with availability abroad for residents of Brazil is 1,1%,. Meaning, you will be charged a 1,1% IOF when sending money transfers from Reais to Dollars, directly to your Avenue Banking account. When sending Dollars to Reais, the IOF is 0,38%.

Since your Avenue Card is linked to a U.S. Bank account, IOF tax fees are not assessed. IOF tax fees only applies to money transfer transactions from Brazil to abroad.

The lock and unlock can be carried out directly through the mobile app, in the Banking tab, by clicking on the card you want to take the action.
If you have your mobile phone stolen or do not have access to the mobile app, click here (https://pit.avenue.us/emergency-block/) to make the emergency blocking of your Avenue cards, and contact us via [email protected]

There is no monthly maintenance fee to use your Avenue card.

Avenue’s digital card is fee free and will be issued automatically as soon as you open your Avenue Banking account. The physical card can be ordered directly through the mobile app. Refer to our schedule of fees for more details. If the recipient delivery address is considered a remote area by the shipping carrier, please be advised that the delivery timeframe will be up to 25 business days.

You can activate and create a PIN through our mobile app. You will be asked to create your PIN, during the card activation process.

You can use your Avenue card without having to place a travel notice request for any of the following countries: Germany, Australia, Austria, Belgium, Brazil, Canada, Denmark, United Arab Emirates, Spain, United States, Finland, France, Netherlands, Ireland, Italy, Japan, Luxembourg, Norway, New Zealand, Portugal, United Kingdom, Singapore, Sweden and Switzerland.

Online purchases do not require Travel Notice registration.

Your Avenue card is linked to your U.S. bank account, therefore all transactions are processed in U.S. dollars.
Additional charges may apply by Mastercard.

Thinking about facilitating operations for those who are starting, as well as for more seasoned investors who decided to consolidated all operations abroad on a single platform, we have provided our customers with an integrated exchange.

We offer integration and operational comfort through international exchange services performed by our partner Bexs Banco de Câmbio S/A.

Once your account is opened, you will receive the necessary information to make your first deposit at the broker by clicking on DEPOSIT on MY ACCOUNT.

The deposit can be made via TED from any Brazilian bank that you are the primary account holder. We recognize your ownership by CPF and as soon as the transfer is recognized (usually between 15 min and 2 hours), the amount is made available in your Avenue account in reais.

You can quickly access deposit information: (https://pit.avenue.us/my-account)  Next to balance by clicking on DEPOSIT you can see the transfer information. Transfers will only be accepted after opening your account.

After the funds are in reais in the account, it is still necessary to carry out the exchange. On the CAMBIO tab you can enter the value you want to convert. Be aware of the exchange effective date (it can be instantaneous or for the next business day). Depending on your choice the exchange is made immediately or only for the next day.  If you choose the option T+1 the values are available for operation in the American market on the next business day only.

Easy, simple and fast! As it should be.

Your virtual card is issued as soon as your Avenue Banking account is opened and allows you to make online purchases, as well as in-store by adding it to the digital wallets (Apple, Samsung and Google Pay). The physical card is optional and can be ordered directly through the mobile app. Refer to our schedule of fees for more details. 

If you already have US Dollars in a financial institution, you may deposit directly here in the US.

To be able to identify this deposit we need some additional documents such as proof of account ownership (a document containing your full name and the account number) as well as a transfer receipt.  It is important to note that when making this transfer it will not be possible to generate in your account our Income Tax report. Transfer information can be obtained through the “dollar transfer” topic on the chat.

We will only accept same ownership transfers. No third-party allowed.

The settlement date for stock trading is two (2) business days after the trading date. Withdrawals can only be requested after trade settlement.

Ex.: Sale held on Monday (04/06)
Sale settles on Wednesday (04/08).

Following this example, the exchange can be requested after 04/08, the date the resources are settled. If the exchange is requested on 04/08 you can request the direct withdrawal in reais to your registered account the following business day (04/09)

The settlement of buying and selling cryptocurrencies is D0, it means you can buy and sell on the same day. However, if the customer wishes to make monetary transfers, such as making an exchange to the account in Reais or transfer to the bank account, the settlement will take place in D+1. Therefore, after making the sale of cryptocurrencies you will be able to make a transfer to the bank account on the next business day and, when performing an exchange, the settlement will take place in D+2.

At the moment, a single card is issued per account. For joint account holders, please note that a Avenue card will be issued for the primary account holder.

You need to execute an exchange to investment account and inform the reason for this operation is to invest in cryptocurrency. The tax related will be 1.1% (IOF).

We do not have brokerage on the purchase and sale following market practice. The minimum dollar amount for a buy and sell order is $5. The minimum fractional amount of cryptocurrency for a single trade is 0.00000001. Our spread varies with market cap and cryptocurrency trading volume.

The physical Avenue card can be ordered directly through the mobile app. Nevertheless, the digital Avenue card is made available for all Avenue Banking accounts and can be used to make in-store purchases when added to your digital wallet (Apple, Google and Samsung Pay).

No, in this initial phase we prioritize the trading of Cryptocurrencies on our platform, it is not possible to carry out custody transfer at the moment. We don’t have a forecast to carry out this operation, stay tuned on our social media for more News

At Avenue you can access more than 8,000 assets such as stocks, mutual funds, ETFs, fixed income, as well as transfer your balance to your banking account and use it around the world with your Avenue debit card. We also have exclusive services such as automated tax reporting and analysis tools.

It is recommended that any transaction above BRL 30,000.00 be declared on the Ecac portal of revenue. “Goods and Rights”. It is worth remembering that the Federal Revenue provides two Manuals to assist taxpayers in meeting this accessory obligation. Below are the links to access the documents:

https://www.gov.br/receitafederal/pt-br/centrais-de-conteudo/publicacoes/manuais/manual-preenchimento-criptoativos/manual-preenchimento-criptoativos#:~:text=A%20Secretaria%20Especial%20da%20Receita,%C3%A0s%20opera%C3%A7%C3%B5es%20realizadas%20com%20criptoativos.&text=para%20fins%20tribut%C3%A1rios%20no%20Brasil.&text=conjuntamente%2C%20ultrapassar%20R%24%2030.000%2C,00%20(trinta%20mil%20reais)

https://www.gov.br/receitafederal/pt-br/centrais-de-conteudo/publicacoes/manuais/manual-orientacao-leiaute-criptoativos/manual-orientacao-leiaute-criptoativos

Your Avenue account is a cash account. This type of account means you are only allowed to buy with the liquid funds.

That is, if you sold a stock today, funds will settle two business days after the sale. It is possible to buy without the balance being settled, due to market trust on a future payment, but if you break market trust by selling positions acquired with unsettled funds, there will be a violation on your account known as a GOOD FAITH VIOLATION. Consequently, assets sold before they are paid in full will incur this penalty. See the video below to better understand.

Avenue card is available only to Avenue Securities customers, meaning that you need to have an investment account with us, before opening your Avenue Banking account.

Cryptocurrencies do not have specific regulations in Brazil. For tax purposes, the Brazilian Federal Revenue Service (“RFB”) determines that these assets are equivalent to financial assets. Its declaration is at the customer’s discretion, however, Avenue makes the necessary reports available for declaration free of charge if the customer wants to use it.

We do not charge brokerage fees for cryptocurrency orders. Our spread varies with market cap and cryptocurrency trading volume.

We currently have 32 crypto assets on our platform, among them: Bitcoin (BTC), Etherium (ETH), Chainlink (LINK), Cardano (ADA), Solana (Sol), Terra (LUNA). It is not possible to place orders between 18:30 until 19:05. All data related to cryptocurrencies offered, including historical data, charts on our platform are available for both Premium and Zero Broker plans.

Yes, Avenue Cardholders have access to over a million ATMs terminals worldwide that accepts Mastercard. To locate an ATM near you, access: https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html

Note: A Travel notice request must be placed if you are withdrawing cash at any country other than: USA, Brazil, Canada, Australia, New Zealand, Japan, Singapore, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, Norway, Italy and United Arab Emirates.

Cryptocurrencies are virtual assets, protected by cryptography, which makes them almost impossible to forge. They are present exclusively in digital records, whose operations are performed and stored on a computer network.

You can use your Avenue Card in any country that accepts Mastercard and VISA, in which there is no restriction, as well as make purchases online. A travel notice might be necessary.

Your Avenue card is linked to your U.S. bank account. You can use your Avenue card anywhere within the USA and abroad. Remember: To make purchases in Brazil, always select the credit option.

Our registration is 100% online and to open your account, just click on “Open your Account” on the home page and follow the instructions. We will ask you for some personal and contact information necessary so that we can finalize your registration. Make sure to provide your full name (without abbreviations) and a valid phone and email. They will be our communication channel and whenever you access your Avenue account, we will, for security, confirm your identity through the telephone provided (via SMS).

For this reason, we recommend having a personal identification document (RG or CNH) and an updated proof of residence (issuing up to 90 days).

– Be at least 18 years of age;
– Proof of residence;
– Bank Account in your name;
– CPF Active;
– Valid identity document with photo;
– Cell phone number;
– Active Email Address.

When opening your Avenue account, you must give electronic acceptance to all of our legal terms and contracts. Do not worry! These terms will always be available on your Avenue customer access. Adhesion to these contracts is mandatory for opening your account at the brokerage and accessing the American Investment market.

In addition to accessing contracts in a logged environment, you can also access them here: https://avenue.us/disclosures/

You can change your data directly in your online access.

Go to your profile (top right hand corner of the page by clicking on your email).

Scroll to the bottom of the page and click edit. You will be able to directly edit your data there after confirmation of token sent via SMS.

At the end of each step, you must click next, so that the next fields are available for change.

Your contact number as well as your email address (access keys) cannot be changed. For this information, you must contact us via phone or chat to confirm your data.

After filling in personal and professional data, your account will be validated in a few moments.

If we are unable to validate your data automatically, for your account to be opened, it will be necessary to send your documents digitally and you will be able to do so immediately after filling in your data through our website.

Our average document review period is 2 (two) working days.

Due to ongoing security efforts that include monitoring your accounts and sending automatic alerts to your phone or email if suspicious activity is detected, placing a travel notice request has been eliminated for some countries, so that you have one less worry while planning your trip.

If you do not remember your login information, go to Login > I forgot my password – Your access key is your email and whenever accessing your account we will send you a code to your cellphone device as a second authentication factor. After requesting the code via SMS, the system will also give the option for you to get the code via WhatsApp, Email or Voice.

You can use your Avenue card without having to place a travel notice request for any of the following countries: Germany, Australia, Austria, Belgium, Brazil, Canada, Denmark, United Arab Emirates, Spain, United States, Finland, France, Netherlands, Ireland, Italy, Japan, Luxembourg, Norway, New Zealand, Portugal, United Kingdom, Singapore, Sweden and Switzerland. Online purchases do not require Travel Notice registration.

*Note: Please note that when purchasing online with your Avenue card, some websites may require a local billing address for the order to be completed successfully. This is a requirement imposed by the website and Avenue cannot override it.

The joint account offered by Avenue Securities is of the Joint Tenants with Rights of Survivorship (JTWROS) – American structure in which each party is entitled equal to the assets of the account. Each party also has the right to “survive” (right of survivorship) – when a co-owner dies, all account assets automatically go to the other(s) co-owner(s) without the inventory in the American account.

In the individual account, the customer is the sole owner of the account and the assets. The customer is who controls the investments and only he can request withdrawal and send resources.

In both cases (joint or individual account), deposits and withdrawals from/to the current account in the bank should be exclusively from an account of the same ownership as the principle owner of the Avenue account.

In this case, check the exchange rate performed. Remember, the values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

You can confirm the type of exchange carried out in the Reports > Exchange Reports tab. In this case, check the time of the exchange carried out. The values are only available immediately if you choose the immediate exchange. If you have opted for the T+1 exchange (next day), the values available on the next business day.

Accounts that are opened with automatic registration validation without the need of showing documents (RG/CNH and Proof of Residency) will have an exchange limit of US$ 3,000/year;

In the other hand, accounts that need to show documents in order to proceed with the account opening, will have an exchange limit of up to US$ 18,000/year. Documents: ID card or Driver’s License with maximum of 20 years since date of issue, proof of residence for the last 3 (three) months, in your name. We will not accept proof of residency on behalf of third parties (except on behalf of your spouse or on behalf of your parents if you are single).

For higher exchange limits, it will be necessary to send your last income tax return to us, so that the limit is adjusted according to your declared values plus the receipt of this declaration. In case of partial or total return of the capital sent abroad, the limit for new remittances is updated.

To calculate your exchange limit based on your Tax Report, the amounts received in the last year plus the total value of your net worth (shares, funds, savings and other liquid investment products) will be considered. For this reason, we suggest sending the complete declaration plus the delivery receipt, because when you send the complete declaration we are able to establish a limit based also on your investments.

Dollars withdrawal (WIRE / third parties)
Domestic Withdrawal USA: $25
International Withdrawal: $45

Third-party fees may be applicable.

The refusal may be associated with incorrect data registered during a typed sale. The typed sale is a payment method where the card data is manually registered on POS terminals. If an address or ZIP-code is requested, the customer must inform the same address registered in the Avenue account. Important: whenever possible, opt by payment using the card chip or the contactless method, as they are safer.

To request an increase in your exchange limit, simply upload the requested documents. Go to the exchange tab and click on “Request Limit”, upload the documents and click on “Request Change”.

Currently, the limit increase process is being done on the same day. If there is any inconsistency in the documents a notification will be sent as well as an email.

In order to proceed with the increase limit request to $18,000.00, you need to send proof of address in your name, dated within 3 months and also an ID card or Driver’s License with maximum of 20 years since date of issue. We will not accept proof of address on behalf of third parties (except on behalf of your spouse or on behalf of your parents if you are single).

In this case, you must send the receipt of your last Tax Return Report plus the complete declaration document (all assets). Go to the exchange tab and click on “Reuqest Limit”, upload the documents and click on “Request Change”.

The calculation for the exchange limit, based on your documents, is made according to the amounts received in the last year (50% of net income) added up to your liquid assets (funds, savings, stocks and other assets with imediate liquidity).

There are two exchange options available:

1) Instantly – Your exchange will be immediately, usually within a few seconds, and available for transactions. Trading hours are 9:00am – 2:25pm following Brasilia time. Changes requested after the cut-off time, will be executed automatically as D+1.

2) Next business day – the exchange will be available on the next business day after the exchange request. Trading hours are 9:00am – 6:00pm following Brasilia time. The exchange rate on the return of funds to Brazil is available for the day following the request. To check the chosen exchange rate, go to the Reports tab > Exchange Orders.

The VET (Total Effective Value) is presented to the customer before the exchange order is executed. There is no exchange rate or fee. You pay the value of the Avenue exchange rate + IOF of 0.38%. The exchange is calculated based on the commercial dollar, plus a spread (which varies from 1.3 to 2.5%)

Check the notification (bell) at the top of the screen.

The most common causes are: exchange limit unavailable, signature of pending contract, balance unavailable (values are not yet available for exchange – in settlement period).

If the notification is not clear, contact us and we will help you via chat or telephone.

The settlement date for stock trading is two (2) business days after the trade date. Withdrawals can only be requested after they are settled.

Ex .: Sale carried out on Monday (06/04(.
Net sale on Wednesday (08/04).

The exchange can be requested only on 08/04. Date the funds are available in the account.
If the exchange is requested on April 8, the following day (April 9), you can request a direct withdrawal in reais to your registered account.

For now, the Banking tab is available only through your mobile app. The web tab will be available in the near future.

The transfer limit from the investment account to the banking account considers the available balance already used in investments, which means balance resulted from the sale of assets or dividends.
Amounts transferred from Brazil to the investment account, through the currency exchange for investment, are blocked for transferring until they are used for the purpose of investment.

There is no charge to receive money in reais on your Avenue account.

To request a withdraw, the amounts must be in reais.

Just click on your account’s home screen under “withdraw” (https://pit.avenue.us/withdraw), select the destination account and click “withdraw money”.

There is no charge for withdrawals in reais using our exchange partner.

* Your bank may charge other fees.

Domestic Deposit: US$ 8

International deposit for third party services: U$ 14

When making remittances in dollars, you will not be able to access our Tax Report for capital gains.

Third-party fees may be applicable.

Custody transfers between brokerage firms are conducted by brokerage firms, clearinghouses (custodians) or transfer agents through different transfer models, the main ones being: ACAT, DTC. DRS and DWAC.

This process generally takes between 4 to 8 business days to complete,as it consists of account verification, communication between responsible agents and transfer of positions. The request could be initiated by the destination or origin broker, depending on the transfer model.

If you would like to transfer positions from another broker to Avenue, please contact our relationship team via email: [email protected], sending the last statement from the original account, since then we can check the positions before starting the transfer.

IMPORTANT: Your account will be frozen duringthe transfer process to ensure its effectiveness. Therefore, it will be blocked for new purchase and sale operations in the period in which the transfer is in progress.

Stocks;

ADRs – American Depositary Receipts;

REITs – Real Estate Investment Trust;

ETFs – Exchange Traded Fund.

Below follow the list with the criteria for selection and inclusion of assets to the platform:

– Market value above 100 million dollars, or with an average daily trading volume above 40 thousand dollars in the last 3 (three) months.

-Equity issuers with the price above of $1. If the price of the stock falls below $1, Avenue Securities will place the asset on the watch list. If the asset remains below $1 for the period of consequitive 30 days, shareholders may be informed that the asset may be removed from the list. If the asset remais below $1 for the period of 60 days, shareholders will only have the option to liquidate their position.

– ADRs – American Depositary Receipts that are listed on NYSE or NASDAQ.

-ETFs

You can look up for a specific asset by following the next steps: OPERATIONS> ASSET SEARCH. If you are not able to find the desired asset within the established criteria, please contact our customer service requesting more information about the possibility to include the asset that you are interested in. Please send an e-mail to our customer service team informing the name and the code of the asset. Also, in the subject please include the following: Asset Inclusion Request.

Avenue makes it possible to acquire fractions of a unitary share. For example: if a share is quoted at US$ 1,000.00 you can request a purchase of US$ 300.00 for that share. In this example, your purchase will be 0.30 shares.

IMPORTANT to point out that fractional purchases can only be executed with the ” market” order type.

It is important to understand that fractional stock trading has additional risks and limitations that you must understand before executing.

Cost: the execution of a fractional order (less than 1 action) will have the same cost of executing an entire order. The brokerage commission will follow our current table, see “Costs and Taxes”.

Rounding: You can buy and hold up to eight decimal places in your account. This can affect the purchase of a dollar-order order. For example, if you request an amount of $ 100 on a security, your transaction may not total exactly $ 100 due to rounding (it may be a penny less, but it will never be more than the order amount, before commission is charged).

Rounding may also affect your ability to be credited for cash dividends, stock dividends and splits. For example, if you own 0.0001 of a share that pays a dividend of one cent per share, we will not credit your cash balance against a fraction of a cent.

Limit orders will not be accepted for the purchase of fractional shares, Avenue will only accept market or stop orders for fractional shares. Orders placed outside normal trading hours cannot be executed under these conditions.

Transfer of Fractional Shares: fractional shares are not transferable. If you close your account or transfer your account to another company, the fractional installment will need to be settled, resulting in possible commission charges. Fractional shares cannot be placed in the form of a certificate and sent by mail. They will need to be sold. The commission charged for the settlement may equal the fractional part, if the fraction is less than our minimum commission.

REITs (Real Estate Investiment Trust) are companies that own or finance properties that typically generate income. REITs allow anyone to invest in large-scale property portfolios in the same way that investors can invest in various sectors, through the purchase of shares listed on the stock exchange. If the investors opt for REIT, they can obtain greater liquidity than if they were to invest directly in physical properties. This type of asset is similar to real estate funds in Brazil.

ETFs (Exchange Traded Fund) are investment funds traded on the stock exchange, as well as shares, but which consist of different assets (REITs, fixed income securities, commodities, options, currencies, swap contracts, etc). ETFs from different sectors and countries are available on the Avenue platform.

More information:

FINRA – EXCHANGE TRADED FUNDS (https://www.finra.org/investors/learn-to-invest/types-investments/investment-funds/exchange-traded-fund)
FINRA – NON TRADITIONAL ETF FAQ (https://www.finra.org/rules-guidance/key-topics/etf/non-traditional-etf-faq)
FINRA – KNOW BEFORE YOU INVEST: VOLATILITY LINKED EXCHANGE TRADED PRODUCTS (https://www.finra.org/investors/insights/volatility-linked-exchange-traded-products)
FINRA – LEVERAGED AND INVERSE ETFS – SPECIALIZED PRODUCTS WITH EXTRA RISKS FOR BUY-AND-HOLD INVESTORS (https://www.finra.org/investors/alerts/leveraged-and-inverse-etfs-specialized-products-extra-risks-buy-and-hold-investors)

The managed portfolio is an automated management product that uses “robo-advisor”. This tool uses algorithms to build a customized invesment portfolio.

Your customized investment portfolio will be built based on infromation that you provided through questions such as: “What is your objective?”, “What amount do you want to save monthly?”, “What is your level of experience with investments?”.

After you have inputed the information, the robo-advisor will analyze the responses provided previsouly in the questionnnaire and prepare a portfolio based on your profile and objective.

Cash account means that transactions must be paid in full at the time of order execution.

The regulation of securities transactions are established by the Federal Reserve Board, in accordance with Regulation T. That is, purchases made in Cash Accounts are carried out only if the amount is available in the account at the time of purchase.

Not being able to operate short or leveraged, Purchasing Power is the amount of money you have available to trade on Avenue.

Sometimes you can see a difference between the value of purchasing power and the value available for withdrawal, and this is due to the fact that, after a sale, the settlement of these resources occurs in T+2.

The amounts executed from a sale made today will usually be available for withdrawals two days later, but your purchasing power is computed immediately if you do not have any blockages in your account (see further explanations in Good Faith Violation).

At this time, it is not possible to position yourself short on Avenue. For now, it is also not possible to trade options.

We do not charge an opening account fee. Check our full costs at: https://avenue.us/en/costs/

Avenue always seeks to democratize investments by facilitating access to the U.S. financial market for all investor profiles. With this mission in mind, we offer two commission plans:
– Commission free plan: gives you 10 free trades per month, provides access to a summarized platform with only the basic tools.
– Premium plan: allows access to the full avenue platform, paying the regular commission fees for each operation.

When you are logged in on your online access click on “Hello, name” and see PLANS. To choose one, just click SIGN at the end of the descriptive table.

There are no monthly fees for the plans. The cost difference between them is the brokerage fee.

To help you better understand the advantages of each plan follow the video above.

There are no maintenance or custody fees.

ACAT (local/USA)
Imput: US$ 0
Exit: US$ 75

DTC (local/international)
Imput: US$ 0
Exit: US$ 25 per position

DRS (local/USA)
Imput: US$ 115
Exit: US$ 115 per position (only conversion from Streel Name to Person Name)

DWAC (local/international)
Imput: US$ 100 per position
Exit: US$ 100 per position
Reject: US$ 125 per position

Through Avenue systems there are no costs for depositing or withdrawing to Brazilian accounts.

Deposit and withdrawal of amounts in Reais via TED: There is no charge by Avenue to receive or redeem amounts in Reais.

– DEPOSIT: R$ 0.00

– WITHDRAWAL: R$ 0.00

Domestic bank deposit (USA): There is no charge for receiving amounts transferred in the USA. Before, it is necessary to send proof of ownership in the account, see that we will only receive funds if the account is in your name (same ownership in the Avenue account).

– USA Domestic Deposit: US$ 8.00
Auxiliary IR reports will be disabled

– International Deposit: US$ 14.00
Auxiliary IR reports will be disabled

Withdrawal to domestic bank (USA): After proof of ownership in the account, you can redeem the funds without any problem (WIRE fee).

– USA Domestic Withdrawal: US$ 25.00

International shipments by another vehicle are subject to proof of ownership in the account.

– International Withdrawal: US$ 45.00

When making deposits or withdrawals by another vehicle, proof of ownership in the source / destination account will be required. Bearing in mind, when the deposit is made directly in dollars, it will not be possible to make the Income Tax on capital gains report available in your account, since Avenue has no way of determining the origin of the resource. Essential information for declaring capital gains in BR (GCAP), where it is necessary to inform whether the values were acquired in national (BR) or foreign (US) currency.

Exchange cost: R$ 0.00

IOF (0,38%)

Dollar rate: commercial dollar + spread

SIPC is a non-profit organization created in 1970 under the Securities Investor Protection Act (SIPA) that provides limited coverage to investors in their brokerage accounts in the event that a broker becomes insolvent. All broker dealers that do business with the investing public must be members of the SIPC. The protection of the SIPC is limited. It covers the replacement of missing shares and other securities up to (the maximum of) US$ 500,000, with a maximum of US$ 250,000 in cash.

This protection is only used when a company is deactivated due to financial circumstances in which the customer’s assets are absent – due to theft, conversion or unauthorized trading – or are at risk because of the company’s failure.

Avenue Securities is a member of the SIPC.

More information is available upon request on the SIPC website

The assets of a brokerage account remain under the name of the broker, rather than the name of the individual who is the legal owner of a security.

Although the name on a certificate is not that of the individual, he is still listed as the actual owner and beneficiary and has the rights associated with the asset.

In many cases, when you buy or sell securities at an American broker, your name is not actually on the stock or bond certificate. The name that appears on the certificate is that of the broker, and this is called in the USA “Street Name”.

In this way, whenever a client needs to buy or sell shares, the broker is readily able to allocate a portion of its position as needed.

You can read more at: FINRA – ITS YOUR STOCK, JUST NOT YOUR NAME: EXPLANING STREET NAMES

“Good Faith Violation” – (watch our explanatory video below) occurs in situations where you buy a title and sell it before paying in full for the initial purchase with funds settled. Only cash or proceeds from the sale of fully paid securities qualify as “liquidated funds”. Selling a position before it is paid out of liquidated funds is considered a “breach of good faith” because no good faith effort was made to deposit additional money into the account prior to the settlement date. The following examples illustrate situations that may incur violations in good faith.

IMPORTANT! Accounts with three “Good Faith Violations” in a period of 12 (twelve) months will be restricted to the purchase of securities with cash settled for a period of 90 days.

Example 1:
Available money = $ 0
On Monday morning, a customer sells Y shares, receiving US$ 5,000 in account funds.
On Monday afternoon, the customer buys X shares for US$ 5,000
If shares X are sold before Wednesday (settlement date of the sale of Y), there will be a breach in good faith, since shares X are not considered fully paid before the sale.

Example 2:
Available money = US$ 5,000
On Monday morning, a purchase is made for US$ 5,000 of share X.
On Monday at noon, the customer sells stock X for US$ 5,500
Near the market close, the customer buys $ 5,500 of share Y.
At this point, no good faith violation occurred because the customer had sufficient funds to purchase X.
If Y is sold before it is paid (liquidation), a violation of “Good Faith” will have occurred.

Example 3:
Available money = US$ 10,000
Unpaid cash sale credit = US$ 5,000
(referring to the sale made on Friday – settlement on Tuesday / T+2)
On Monday morning, the customer buys US$ 15,000 of share Y.
A breach of “Good Faith” occurs if that customer sells share Y on Monday.
The purchase is not considered fully paid because the US$ 5,000 is not considered sufficient funds until it is paid off on Tuesday.
For more information visit: INVESTOR ALERTS AND BULLETINS

Your registered email at Avenue, in addition to being an access key, it is our main communication channel.

Make sure that your email is always up to date and that you do not have any blockage to receive important communications from the broker and clearing house.

If we have reason to believe that your email is incorrect, your account may be temporarily restricted until we can confirm your correct email address for safety reasons.

In this case, you will receive a notification via SMS requesting to update your email address. Prolonged problems with your email address can result in an account restriction.

Multi factor authentication (MFA) adds another layer of security to your account.

It is a safer option because it requires two sources of verification: something you know (your password) and something you have (your phone).
In this case it is more difficult for a hacker to gain access to these two information, so we recommend using two factors to protect your account at all times. Check the security tab.

The MFA is always sent via SMS. If not, you can request by whatsapp or call (voice).

Make sure your phone number is entered correctly and that you are using a cell phone number, not a home phone number.

In the My Account tab you will find your complete portfolio, with the current value of your investment portfolio. At the top of the page you also have quick access to your last orders sent and the current status.

Below is your Balance – that is, your available financial resources, both in reais and in dollars.

In Shares you can consult the positions in shares, REITs or ADRs that you have acquired, their respective values, quantity and profitability.
In ETFs you have access to the investment funds that make up your portfolio.

By clicking on the asset icon, you will have the following information: graph view, position, additional and company information. On the right side of the screen, the ticket will be available for buying and selling assets.

This report contains all trades and movement in dollars made in the account, including dividend payments.

Please note that you will also receive official statements for your account on a monthly basis. If there is no activity in the account, statements will be sent quarterly. You can retrieve your official statements by going to REPORTS > CLEARING ACCOUNT STATEMENT.

List of the brokerage fees with all the order information.

Here you can download the confirmation of all transactions executed, including details such as the day of execution and settlement, price, and other information.

Transaction using mag stripe (swiping the card) can be denied on POS terminals that have the chip or NFC options.

This is a mechanism to avoid fraudulent transactions, as new reading methods are safer.

Whenever available, we suggest you to use your chip or pay using a contactless method.

All products available through Avenue Cash are provided in partnership with Evolve Bank & Trust, a member of FDIC, so by opening an Avenue Cash account, you are establishing a Deposit Account with Evolve Bank & Trust.

In this way, Evolve, through its third-party companies such as i2c Inc., can notify Banking customers regarding transactions and experiences issues, for instance blocked, rejected and/or suspicious transactions.

If you have any questions about the content of the email, you can contact us via live chat or telephone from 9:00 am to 6:00 pm (BRT) in the channels below:

– Chat available on the website: www.avenue.us
– Telephones: 0 800 770 4800 (BR) / 4000 1466 (BR) / +1 800 417 0105 (US)

Ask the beneficiary of the transfer for the registered email linked to his/her Avenue profile. The beneficiary can check this information by Login in to Avenue App –> click on Home > Name > Profile > My Personal Info.

We recommend that before you start a internal transfer, you confirm with the beneficiary that the email belongs to him/her. Upon initiating an internal transfer, after inputting the beneficiary’s email, the system will show the recipient’s first name and last name as it appears in our records. Make sure the name matches the person you intend to transfer before confirming the transfer.
Please note: If the beneficiary’s email address you provide is not found or incomplete, the system will display an “invalid e-mail” message.

For any feedback or suggestions, send us an email to [email protected] and we´ll forward it to the responsible team.

You will be able to view your remaining limit at the time of selecting the amount to be sent to the beneficiary.

The internal transfer limits are:
Daily up to $1,000
Weekly up to $3,000
Monthly up to $5,000

You should immediately prooceed to block your Avenue Card through our Mobile App and send an email to [email protected].

No. The internal transfer is only available to other Banking accounts at Avenue.

To perform an internal transfer to another Avenue Banking customer, you will need to provide the beneficiary’s email address that is linked to the user’s Avenue profile.

If your cell phone was stolen or you do not have access to the Mobile App, click here to request an emergency block on your Avenue Card and also contact us via e-mail at [email protected].

Our internal transfer service allows you to move money fast, easily, while being fee-free. In addition, you will be joining Brazil’s largest globalizer network.

Avenue customers who have an active Banking account can send money to friends and family who also have an active Avenue Banking account. Making a transfer is is easy, fast and realiable.

Check your Recent Activities to ensure that the internal transfer did take place and confirm that the recipient email included on the transaction is correct. If the transaction was debited from your account and the recipient’s e-mail information is correct, please contact our customer service so that a trace case can be opened.

After opening your Avenue Banking account, you can make a deposit and use your Avenue card by transfering money from your own account at another brazilian bank via PIX or TED to the Avenue Meios de Pagamento no Brasil account:

Bank: 144 – Bexs
Agency: 0002
Account: 44326767-7
Client: Avenue Meios de Pagamento Ltda
CNPJ: 28.444.640/0001-00
Purpose of use: “credit into account”

If you prefer, you can transfer via PIX, as well! Our key is: [email protected]

Once the funds are identified by us, you can initiate a same day or next day remittance transfer (from R$ to US$) under the Exchange tab and choosing the appropriate Availability option.

You can perform an internal transfer between 05:00am and 01:00am (Brasilia time) / 4am to 12am EST.

Transfer purpose must be provided to meet regulatory and internal control requirements. The information will not be shared with third-parties.

The internal transfer service to other Avenue Banking customers is only available via mobile app at this time.

An internal transfer performed within the operation hours will be debited and credited instantly.

You should contact the beneficiary and ask him/her to check the email address linked to their Avenue Profile. To find the registered email asked the Recipient to login to the app > click on Home > Name > Profile > My Personal Info.

Please contact our customer service to report the case. Our service team will contact the sender.

Yes, your Avenue card allows you to make purchases in any currency other than USD. The currency conversion for purchases made in a currency other than USD, will be determined by Mastercard.
Additional charges may apply by Mastercard.

Please contact our customer service to report the case. Please note that once a transfer has been confirmed and it has been debited from your account, Avenue cannot guarantee the reversal transaction. Our team will attempt to recuperate the money by contacting the recipient of the transaction, however the same has to consent to reverse the transaction, as determined by U.S. Regulation.

No. Internal transfers are fee-free.

You must be 18 years of age or older to open an Avenue Banking account.

To view your internal transfer receipt, login to the app > Recent Activities > Click on the transaction > the receipt will be displayed then.

Here are some trouble shootings steps you should perform:
– Make sure there’s sufficient funds on your account to perform the transfer. If there’s insufficient funds, you will need to add money to your account.
– Make sure the recipient has opened their Avenue Banking account. They can do so, by clicking on the “Banking” tab on the mobile app.
– Ask the recipient to confirm that you have their correct email address.
If you still have problems, please contact our customer service for support.

You should use the same billing address that is listed on your Avenue Bank account. Please note that some merchants in U.S. will only accept a U.S. billing address.

Make sure you are using the latest App version. If not, you will need to download the lastest version.