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01

I sold my position, but i’m not able to make new purchases. Why?

02

I just exchanged my funds, why are they not available?

03

I sold my shares, now i have balance in US DOLLARS, but can’t exchange. Why?

04

How to fund your account directly in us dollars?

05

How to fund your Account?

01

I sold my position, but i’m not able to make new purchases. Why?

Your Avenue account is a cash account. This type of account means you are only allowed to buy with the liquid funds.

That is, if you sold a stock today, funds will settle two business days after the sale. It is possible to buy without the balance being settled, due to market trust on a future payment, but if you break market trust by selling positions acquired with unsettled funds, there will be a violation on your account known as a GOOD FAITH VIOLATION. Consequently, assets sold before they are paid in full will incur this penalty. See the video below to better understand.

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02

I just exchanged my funds, why are they not available?

You have two options when performing a currency exchange:
Immediate or next business day. “Default” means that the amount will be available only in next business day of operations and “immediate” the funds are immediately available if you chose this option. Please note that Immediate currency exchange is available from Monday to Friday, 9am to 2:25pm.
You can confirm the method of currency exchange you have chosen on the REPORTS – EXCHANGE REPORT tab.
https://pit.avenue.us/reports/forex
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03

I sold my shares, now i have balance in US DOLLARS, but can’t exchange. Why?

The settlement date for stock trading is two (2) business days after the trading date. Withdrawals can only be requested after trade settlement.

Ex.: Sale held on Monday (04/06)
Sale settles on Wednesday (04/08).

Following this example, the exchange can be requested after 04/08, the date the resources are settled. If the exchange is requested on 04/08 you can request the direct withdrawal in reais to your registered account the following business day (04/09)

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04

How to fund your account directly in us dollars?

If you already have US Dollars in a financial institution, you may deposit directly here in the US.

To be able to identify this deposit we need some additional documents such as proof of account ownership (a document containing your full name and the account number) as well as a transfer receipt.  It is important to note that when making this transfer it will not be possible to generate in your account our Income Tax report. Transfer information can be obtained through the “dollar transfer” topic on the chat.

We will only accept same ownership transfers. No third-party allowed.

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05

How to fund your Account?

Thinking about facilitating operations for those who are starting, as well as for more seasoned investors who decided to consolidated all operations abroad on a single platform, we have provided our customers with an integrated exchange.

We offer integration and operational comfort through international exchange services performed by our partner Bexs Banco de Câmbio S/A.

Once your account is opened, you will receive the necessary information to make your first deposit at the broker by clicking on DEPOSIT on MY ACCOUNT.

The deposit can be made via TED from any Brazilian bank that you are the primary account holder. We recognize your ownership by CPF and as soon as the transfer is recognized (usually between 15 min and 2 hours), the amount is made available in your Avenue account in reais.

You can quickly access deposit information: (https://pit.avenue.us/my-account)  Next to balance by clicking on DEPOSIT you can see the transfer information. Transfers will only be accepted after opening your account.

After the funds are in reais in the account, it is still necessary to carry out the exchange. On the CAMBIO tab you can enter the value you want to convert. Be aware of the exchange effective date (it can be instantaneous or for the next business day). Depending on your choice the exchange is made immediately or only for the next day.  If you choose the option T+1 the values are available for operation in the American market on the next business day only.

Easy, simple and fast! As it should be.

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