Security

We care about your financial security

    At Avenue, your safety is of utmost importance to us. Our guidelines are simple and 100% digital, so that you have complete control over your finances on all of our channels in a transparent and secure way.

Safety Recommendations

  • Create a strong and unique password, without personal information included. Try using passwords with random numbers.
  • Avoid using the same password in multiple services and don’t save it in places where it can be shared and accessed by others.
  • Do not give your personal information and/or card details to anyone.
  • Always communicate with Avenue through our official channels.
  • In case of lost/stolen card or phone, contact us immediately in order to restrict access to your account.
  • Enable multi-factor authentication.
  • Keep your app up to date.
  • Never click on links that asks for information update other than official Avenue channels.
  • Do not keep passwords in a notebook or hard copy. If necessary, use a secure password manager app or software.
Banking Customer

Online purchases

  • Verify if your Apps and Systems are up to date before browsing and purchasing online.
  • Search for reviews of those who have previously purchased to the desired website.
  • Opt for using the Avenue virtual card for online purchases.
  • Keep your card blocked via app when not in use.
Banking Customer

Help us by reporting Scams and Frauds

Know what to do if your card is stolen or if you are suspecting fraud.

Please make immediate arrangements to block your Avenue card through the app and contact us via email at [email protected].

If you had your phone stolen, lost or you don’t have access to the mobile app, click here to place an emergency block on your Avenue cards.

We also offer support via chat or telephone from Monday at 6:00 am until Saturday at 7:00 am (BRT) via the channels below:

  • +55 11 4380-7897 (São Paulo)
  • 4005-1108 (Capitals and Metropolitan Regions – BR)
  • 0800-760-0330 (Other regions – BR)
  • +1 786-220-7233 (International call)

We also provide an email, in cases of anonymous or confidential complaints: [email protected]

Please note that we will maintain the confidentiality of the person filing the complaint during the entire investigation process.

How to report a suspicious email

Immediately follow the steps below If you think you’ve received a suspicious email:

  • Please forward the email received to: [email protected]
  • Do not change the subject line.
  • Do not forward the message as an attachment.
  • Delete suspicious email from your email account (inbox and trash). We will review the email and send you a reply letting you know if it is indeed fraudulent. In the meantime, do not click on any suspicious email links or attachments.
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