We care about your financial security

    At Avenue, your safety is of utmost importance to us. Our guidelines are simple and 100% digital, so that you have complete control over your finances on all of our channels in a transparent and secure way.


Safety Recommendations

  • Create a strong and unique password, without personal information included. Try using passwords with random numbers.
  • Avoid using the same password in multiple services and don't save it in places where it can be shared and accessed by others.
  • Do not give your personal information and/or card details to anyone.
  • Always communicate with Avenue through our official channels.
  • In case of lost/stolen card or phone, contact us immediately in order to restrict access to your account.
  • Enable multi-factor authentication.
  • Keep your app up to date.
  • Never click on links that asks for information update other than official Avenue channels.
  • Do not keep passwords in a notebook or hard copy. If necessary, use a secure password manager app or software.
Banking Customer

Online purchases

  • Verify if your Apps and Systems are up to date before browsing and purchasing online.
  • Search for reviews of those who have previously purchased to the desired website.
  • Opt for using the Avenue virtual card for online purchases.
  • Keep your card blocked via app when not in use.
Banking Customer

Help us by reporting Scams and Frauds