At Avenue, your safety is of utmost importance to us. Our guidelines are simple and 100% digital, so that you have complete control over your finances on all of our channels in a transparent and secure way.
Know what to do if your card is stolen or if you are suspecting fraud.
Please make immediate arrangements to block your Avenue card through the app and contact us via email at [email protected].
If you had your phone stolen, lost or you don’t have access to the mobile app, click here to place an emergency block on your Avenue cards.
We also offer support via chat or telephone from Monday at 6:00 am until Saturday at 7:00 am (BRT) via the channels below:
We also provide an email, in cases of anonymous or confidential complaints: [email protected]
Please note that we will maintain the confidentiality of the person filing the complaint during the entire investigation process.
How to report a suspicious email
Immediately follow the steps below If you think you’ve received a suspicious email: